MOHAN RAJ AM
Facilities Manager
Flat No 306, LVDR , Bhavanipuram ,RC Puram,Hyderabad
Summary
Results-driven professional with over 20 Plus years of experience in Facilities, Administration, and Operations Management. Seeking a challenging position in a reputable organization. Proven track record of successfully managing various aspects such as Housekeeping, Security, Cafeteria, Seating, Logistics, Vendor Management, Projects, Strategic Planning, Event Management, Budgeting, Exports & Imports, Audits, and Sustainability. Dedicated to delivering exceptional results and driving organizational success through expertise in these areas.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Sr. Manager & Facilities SME
NSPIRA Management Services Pvt Ltd (Narayana Group)
08.2023 - 08.2024
- Managed facility management processes in terms of Housekeeping and security for the Narayana Colleges, Schools, Hostel facilities, Campuses and Corporate offices
- Established processes and procedures to uplift the quality and standards of services across branches and states
- Established set process for uplifting the branches washrooms through pilot projects and thereby lifting the standards of washrooms and scalability of Pilot projects across states
- Retaining, recruiting, expanding, and training the Housekeeping & Services team as per the business requirements
- Worked on automation of key service offerings to improve associate satisfaction and governance
- Oversaw vendor management and service delivery tracking
- Established the central Invoices processing from central office by introducing the WEF and biometric attendance management
- Played a crucial role in streamlining vendor contracts automation.
GM – Operations
Idyllic Facilities Private Limited (Medicover hospitals group company)
07.2022 - 08.2023
- Heading overall Idyllic Facilities pertaining to external Locations apart from few of the internal Medicover hospitals pertaining to operations related to soft services, technical services, and security services
- Establishing processes and procedures across the service offering
- Ensuring availability of facility services and end-to-end closure.
Sr. Manager & Head – Operations
Amaze Property Management Solutions Pvt Ltd
01.2022 - 07.2022
- Heading operations related to soft services and technical services for multiple sites (IT , Cooperates ,Residential ,Commercial , Retail Pharma )
- Establishing processes and procedures across the service offering
- Managing Client relationships and tracking service delivery.
Sr. Manager & Head – Facilities & Sustainability
Virtusa Consulting services Pvt Ltd
11.2003 - 10.2021
- Responsible for entire Campus, area admeasuring to 3 Lacks Sq.ft spread over 4 floors in two buildings with the employees head count of 2500 in terms of operations
- Responsible for preparation & execution of Capex & Opex budgets
- Responsible for Hard and Soft services operations
- Pivotal in assuring cost effective logistic operations & seamless movement to ascertain sufficient inventory levels at each sales outlet
- Conducting Business Connects on Monthly basis and understanding the requirement and taking the feedback on the Facilities Services
- Conducting quarterly facilities employee survey to take feedback and address the concerns and requirements
- Planning & monitoring the operations of EHS, Procurement, Cafeteria, Environmental health and safety, Transportation, F & B, House Keeping, and Facility Maintenance maintaining Quality and hygiene
- Raise the standards as per changing requirements in the infrastructure and other functions to take care of the entire infrastructure from time to time
- Extensive experience in developing plans & SOPs for overall management, supervision and implementation of various sourcing projects
- Sound exposure to Negotiations, Contract Management
- Manage the operational and fiscal activities of the department including budgets and financial goals
- Continuously improve existing processes & suggest new technologies that benefit the facilities & operations as well as equipment’s & machines maintenance
- Responsible and accountable for third party vendor audits for maintenance of statutory compliances and internal audits related to facility and operations
- Maintain vendor relationships to facilitate delivery of outsourced services and ensure fulfillment of terms of vendor agreements and contracts
- Monitor site-specific facility operations, standards and processes (e.g., emergency procedures, facility initiatives and security standards and processes) as necessary
- Ensuring 100 % maintenance of Facility equipment and availability for operations
- Planning and Executing the Internal and External events and also CSR activities
- Played a crucial role in obtaining ISO certifications and achieving energy conservation targets
- Certified as internal auditor for ISMS, OSHAS 18001, ISO 14001, ISO 45001 (EHS), and 5S
- Managed IT and client-related import shipments
- Lead the administration in terms of Facilities like Dormitory services, Gym & Recreational facility, medical facility, Access control system, Helpdesk etc
- Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.
Officer -Corporate Services
Satyam Computer Services Ltd, Hyderabad
12.1995 - 11.2003
- Delivered roles from helpdesk coordinator to Officer in corporate services taking care of various role from helpdesk to corporate services
- Handling of STC Campus building in terms of housekeeping
- Handled Overall Residential facilities (Dormitory of around 300+ rooms, Villas, Cafeteria & Kitchen) in Satyam Technology Center in Hyderabad locations for 4500 employees.
Education
MBA - Operations Management
MG University
Hyderabad, India 04.2001 - 04.2014
Bachelor of Science - Mathematics,Electronics ,Computer Sciences
Anwarul Uloom College (Osmania University)
Hyderabad, India 04.2001 - 04.1992
Skills
IT SKILLS :
Certification
BVQI & DNV Certified ISMS Internal Auditor
Accomplishments
- Received various Internal awards like Konark Award, Excellence Award, Gem, Team awards for Solar project, LEED Certification, Pandemic & Energy Efficiency, Individual and Team awards during Covid for business continuity
- External Awards like SCSC Awards for safety & security & Volunteering, Various external awards from FM Zones etc.
- Played a part in saving in areas of employee transportation by streamlining SOPs and by driving various green energy initiative like Solar Power energy.
- Played a part in obtaining ISO 14001, ISO 18001 further ISO 45001, ISO 27001, ISO 22301, 5S, JUSE & LEED(Platinum) Certifications for Hyderabad location for ensuring continual improvement
- Enhanced space management through retrofit plans and managed around 20% additions to net seating.
Personal Information
- Date of Birth: 11/15/70
- Marital Status: Married
Languages
English
Hindi
Telugu
Tamil
References
Can be shared on request.
Timeline
Sr. Manager & Facilities SME
NSPIRA Management Services Pvt Ltd (Narayana Group)
08.2023 - 08.2024
GM – Operations
Idyllic Facilities Private Limited (Medicover hospitals group company)
07.2022 - 08.2023
Sr. Manager & Head – Operations
Amaze Property Management Solutions Pvt Ltd
01.2022 - 07.2022
Sr. Manager & Head – Facilities & Sustainability
Virtusa Consulting services Pvt Ltd
11.2003 - 10.2021
MBA - Operations Management
MG University
04.2001 - 04.2014
Bachelor of Science - Mathematics,Electronics ,Computer Sciences
Anwarul Uloom College (Osmania University)
04.2001 - 04.1992
Officer -Corporate Services
Satyam Computer Services Ltd, Hyderabad
12.1995 - 11.2003
BVQI & DNV Certified ISMS Internal Auditor
DNV & BSI Certified OSHAS 18001 & ISO 14001 & ISO 45001 Internal Auditor
BSI Certified ISO 41001 (FMS) & Food safety management system (FSSAI)
QCFI for 5S & JUSE (Work place management)
Project Management certified training course
PSARA Training regarding Private Security Agencies Rules
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