Summary

Overview

Work History

Education

Skills

Certification

Accomplishments

Personal Information

Languages

References

Timeline

MOHAN RAJ AM

Facilities Manager

Flat No 306, LVDR , Bhavanipuram ,RC Puram,Hyderabad

Summary

Results-driven professional with over 20 Plus years of experience in Facilities, Administration, and Operations Management. Seeking a challenging position in a reputable organization. Proven track record of successfully managing various aspects such as Housekeeping, Security, Cafeteria, Seating, Logistics, Vendor Management, Projects, Strategic Planning, Event Management, Budgeting, Exports & Imports, Audits, and Sustainability. Dedicated to delivering exceptional results and driving organizational success through expertise in these areas.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Sr. Manager & Facilities SME

NSPIRA Management Services Pvt Ltd (Narayana Group)

08.2023 - 08.2024

Managed facility management processes in terms of Housekeeping and security for the Narayana Colleges, Schools, Hostel facilities, Campuses and Corporate offices
Established processes and procedures to uplift the quality and standards of services across branches and states
Established set process for uplifting the branches washrooms through pilot projects and thereby lifting the standards of washrooms and scalability of Pilot projects across states
Retaining, recruiting, expanding, and training the Housekeeping & Services team as per the business requirements
Worked on automation of key service offerings to improve associate satisfaction and governance
Oversaw vendor management and service delivery tracking
Established the central Invoices processing from central office by introducing the WEF and biometric attendance management
Played a crucial role in streamlining vendor contracts automation.

GM – Operations

Idyllic Facilities Private Limited (Medicover hospitals group company)

07.2022 - 08.2023

Heading overall Idyllic Facilities pertaining to external Locations apart from few of the internal Medicover hospitals pertaining to operations related to soft services, technical services, and security services
Establishing processes and procedures across the service offering
Ensuring availability of facility services and end-to-end closure.

Sr. Manager & Head – Operations

Amaze Property Management Solutions Pvt Ltd

01.2022 - 07.2022

Heading operations related to soft services and technical services for multiple sites (IT , Cooperates ,Residential ,Commercial , Retail Pharma )
Establishing processes and procedures across the service offering
Managing Client relationships and tracking service delivery.

Sr. Manager & Head – Facilities & Sustainability

Virtusa Consulting services Pvt Ltd

11.2003 - 10.2021

Responsible for entire Campus, area admeasuring to 3 Lacks Sq.ft spread over 4 floors in two buildings with the employees head count of 2500 in terms of operations
Responsible for preparation & execution of Capex & Opex budgets
Responsible for Hard and Soft services operations
Pivotal in assuring cost effective logistic operations & seamless movement to ascertain sufficient inventory levels at each sales outlet
Conducting Business Connects on Monthly basis and understanding the requirement and taking the feedback on the Facilities Services
Conducting quarterly facilities employee survey to take feedback and address the concerns and requirements
Planning & monitoring the operations of EHS, Procurement, Cafeteria, Environmental health and safety, Transportation, F & B, House Keeping, and Facility Maintenance maintaining Quality and hygiene
Raise the standards as per changing requirements in the infrastructure and other functions to take care of the entire infrastructure from time to time
Extensive experience in developing plans & SOPs for overall management, supervision and implementation of various sourcing projects
Sound exposure to Negotiations, Contract Management
Manage the operational and fiscal activities of the department including budgets and financial goals
Continuously improve existing processes & suggest new technologies that benefit the facilities & operations as well as equipment’s & machines maintenance
Responsible and accountable for third party vendor audits for maintenance of statutory compliances and internal audits related to facility and operations
Maintain vendor relationships to facilitate delivery of outsourced services and ensure fulfillment of terms of vendor agreements and contracts
Monitor site-specific facility operations, standards and processes (e.g., emergency procedures, facility initiatives and security standards and processes) as necessary
Ensuring 100 % maintenance of Facility equipment and availability for operations
Planning and Executing the Internal and External events and also CSR activities
Played a crucial role in obtaining ISO certifications and achieving energy conservation targets
Certified as internal auditor for ISMS, OSHAS 18001, ISO 14001, ISO 45001 (EHS), and 5S
Managed IT and client-related import shipments
Lead the administration in terms of Facilities like Dormitory services, Gym & Recreational facility, medical facility, Access control system, Helpdesk etc
Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.

Officer -Corporate Services

Satyam Computer Services Ltd, Hyderabad

12.1995 - 11.2003

Delivered roles from helpdesk coordinator to Officer in corporate services taking care of various role from helpdesk to corporate services
Handling of STC Campus building in terms of housekeeping
Handled Overall Residential facilities (Dormitory of around 300+ rooms, Villas, Cafeteria & Kitchen) in Satyam Technology Center in Hyderabad locations for 4500 employees.

Education

MBA - Operations Management

MG University

Hyderabad, India

04.2001 - 04.2014

Bachelor of Science - Mathematics,Electronics ,Computer Sciences

Anwarul Uloom College (Osmania University)

Hyderabad, India

04.2001 - 04.1992

Skills

IT SKILLS :

MS Office

Open Office

Services Now

MANAGERIAL :

Strategic Planning

Project Management

Decision Making

Client Relationship Management

Crises & Incidents

Budgeting & Finance

OPERATIONS :

- Facility Management

- Administrative Services

- Housekeeping & Hygiene

- Cafeteria Operations

- Transport facility

- M&E

- Safety & Security

- Process Management

- Employee Engagement

- Events Management

- Space Management

- Logistics

- Procurement

- Vendor Management

- Statutory Affairs & Audits