Mohan Reddy
Operation Manger
Pune
Summary
Focused Project business leader adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement.
Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Operations Manager
Tech-Mahindra
Pune
05.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Leveraged project management processes and tools to define and execute projects.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Designed and developed programs and projects for dissemination to personnel.
- Built teams to address project goals and objectives for multiple projects.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in vendor selection and management process for program initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Identified program obstacles and communicated possible impacts to team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Developed and maintained logistics workflows, procedures and reports.
Assistant Manager
Tech-Mahindra
Pune
02.2017 - 05.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Created employee schedules to align coverage with forecasted demands.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Provided detailed product orders based on project drawings and technical specifications.
- Modified and directed project plans to meet organizational needs.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Drove team success through shared vision and recognition of quality performance.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Led project teams through design, construction and launch process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Planned, designed and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Provided detailed operational direction in project challenges, consistently meeting deliverables according to deadlines.
Team Leader
Tech-Mahindra
Pune
10.2014 - 02.2017
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 25 members while providing exceptional customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Responded to requests for information on materials to inquiring parties.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Arranged travel and accommodation for team members and project partners.
- Kept corporate and client information confidential, adhering to data safety measures.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Sent newsletters and bulletins using MailChimp and dotmailer.
- Created job files for each project and maintained current data in each file.
Senior Associate
Tech-Mahindra
Pune
01.2008 - 10.2014
- Worked varied hours to meet seasonal and business needs.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Defined work plans in alignment with stakeholder requirements.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Served as keyholder, overseeing business opening and closing operations.
- Trained and supported new team members, maintaining culture of collaboration.
- Troubleshot minor issues with equipment and tools.
- Managed customer relations through communication and helpful interactions.
Customer Support Associate
TATA BUSINESS SOLUTION
Pune
08.2004 - 01.2008
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Assisted sellers with platform requirements for renewals and upgrades.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Education
Bachelor of Commerce - Accounting And Business Management
Dr. D Y Patil Collage
Pune 04.2001 - 04.2004
Higher Secondary Certificate - Accounting And Business Management
Kendriya Vidyalaya No.1
Pune 04.2000 - 04.2001
Secondary School Certificate -
Kendriya Vidyalaya No1
Pune 04.1999 - 05.2000
Skills
Supply chain distribution
Work flow planning
SAP expertise
Budgeting and forecasting
Cost reduction strategies
Risk analysis and management
Contract Negotiation
Project Management
Project planning and development
Strategic partnerships
Operations management
Contract Management
Accomplishments
- Earned the below awards for Process improvements and automations:
- “Exchange ION” Award
- "Mahindra Invovation Awards"
Certification
Project Management Professional
Timeline
Operations Manager
Tech-Mahindra
05.2021 - Current
Project Management Professional
04-2021
Assistant Manager
Tech-Mahindra
02.2017 - 05.2021
Team Leader
Tech-Mahindra
10.2014 - 02.2017
Senior Associate
Tech-Mahindra
01.2008 - 10.2014
Customer Support Associate
TATA BUSINESS SOLUTION
08.2004 - 01.2008
Bachelor of Commerce - Accounting And Business Management
Dr. D Y Patil Collage
04.2001 - 04.2004
Higher Secondary Certificate - Accounting And Business Management
Kendriya Vidyalaya No.1
04.2000 - 04.2001
Secondary School Certificate -
Kendriya Vidyalaya No1
04.1999 - 05.2000