Mohan S
QA Business Analyst
Karnataka
Summary
Telecom professional with 10+ years of experience in the telecommunications industry, working with global clients including BT Group, Cogeco, and MTN Group. Possess strong domain expertise in telecom billing, revenue management, order management, and enterprise application support with hands-on experience in platforms such as Singleview and Netcracker Revenue Management.
Overview
11
11
years of professional experience
Work History
Business Analyst QA
Netcracker Technology
03.2023 - Current
- As a Business Analyst QA for a leading Canadian telecom client, I play a hybrid role that spans test design, execution, client interaction, and business analysis. My focus lies in ensuring the quality and reliability of telecom systems, with strong involvement in both backend billing components and client-facing functionalities.
- Design, plan, and execute test cases for various telecom functionalities, ensuring high quality and performance.
- Conduct external demos for clients and actively participate in discussions to understand and align with business expectations.
- Collaborate closely with cross-functional teams to translate business requirements into testable scenarios.
- Work on Collection Management modules, validating billing and revenue assurance functionalities.
- Utilize Netcracker's proprietary tool NRM for billing operations and system validations.
- Use tools like SOAP UI, TBAPI, and NRM to verify API testing, service activations, and backend processes.
- Maintain Test Automation Scope and refine it continuously to accommodate new functionalities introduced in every Sprint.
QA Analyst
Netcracker Technology
09.2021 - 07.2024
Senior QA Engineer
Netcracker Technology
08.2019 - 10.2021
Test Consultant
CSG International
01.2018 - 08.2019
- As part of the QA team for MTN, one of Africa’s leading telecom providers, I was actively involved in delivering high-quality telecom software solutions through a combination of manual, API, and automation testing. My responsibilities spanned the full software development lifecycle, from understanding business requirements to delivering tested, production-ready solutions.
- Participated in planning sessions and daily Scrum meetings, providing regular test status updates and raising blockers proactively.
- Interacted closely with developers and solution architects to understand system requirements and technical workflows.
- Created detailed test objectives and authored comprehensive test cases for new features across telecom service flows.
- Conducted peer reviews of test cases to ensure quality and consistency across the QA team.
- Executed system-level test cases within defined timelines, ensuring full coverage of functional and regression scenarios.
- Performed end-to-end testing of customer journeys using the Single View platform.
- Developed automation scripts using Cucumber integrated with the SVEET framework for scalable regression testing.
- Conducted thorough API testing using SOAP UI and Postman to validate backend service integrations and ensure data integrity.
Software Test Engineer
Tech Mahindra
02.2015 - 01.2018
- As part of the QA team for BT-Wholesale, I contributed to the quality assurance of telecom systems by executing regression, sanity, and data validation tests. My work ensured the system's stability and readiness for production, with a focus on collaboration, defect tracking, and UAT readiness.
- Executed regression testing, sanity checks, and prepared test data in line with delivery schedules and requirements.
- Communicated updates, blockers, and timelines effectively during daily progress status calls.
- Logged and tracked defects in HP QC, collaborating with developers to expedite resolution and ensure software quality.
- Provided support for Production Deployment (PD) and validated deployments post go-live.
- Delivered demo sessions to UAT testers, showcasing tested functionalities and assisting in providing story-level sign-offs.
- Conducted demo sessions for UAT testers, highlighting tested functionalities and facilitating story-level sign-offs.
Education
Bachelor of Engineering (BE) - Mechanical Engineering
Rajarajeswari College of engineering
12-2014
Degree and Field of Study - undefined
S.G.M. Public School
12-2008
Skills
API Testing
Test Automation
Telecom Billing - NRM (Netcracker Revenue Management)
Telecom - Collections
Telecom Billing - SingleView
Websites
Timeline
Business Analyst QA
Netcracker Technology
03.2023 - Current
QA Analyst
Netcracker Technology
09.2021 - 07.2024
Senior QA Engineer
Netcracker Technology
08.2019 - 10.2021
Test Consultant
CSG International
01.2018 - 08.2019
Software Test Engineer
Tech Mahindra
02.2015 - 01.2018
Degree and Field of Study - undefined
S.G.M. Public School
Bachelor of Engineering (BE) - Mechanical Engineering
Rajarajeswari College of engineering