Mohan Sahu
Content Stragery & Operations
Bengaluru
Summary
I am a Senior Operations Associate with expertise in content and strategy. I am seeking a position that will allow me to improve my management skills and make a positive contribution to my organization. I am committed to staying up-to-date with the latest trends and using available resources effectively in order to help the company succeed. I believe in working well with others in a team environment in order to bring out the best in myself and my colleagues.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sr. Operations Associate
Sharechat, Mohalla Tech Pvt. Ltd
Banglore, Karnataka
05.2019 - Current
- Successfully onboarded 500+ creator for Humor & Tech category.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with creators to understand needs and provide excellent service.
- Created strategies and executed event and non-event based campaigns to engage creators and platform users with strong communication strategy.
- Did data analysis to develop and implement performance improvement strategies and plans to promote continuous improvement.
- Performed deep content research to improve category growth.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers/creators, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed team of employees, overseeing hiring, training and professional growth of new team members.
Digital Media Associate
ClickOnCare.com
Banglore, Karnataka
04.2019 - 05.2019
- Collaborated with more than 40+ influencers for marketing content creation.
- Monitored budget and adjusted advertising activities to improve ROI.
- Assessed paid media analytics against KPIs using Google Analytics, internal reporting and agency reporting and presented findings to key stakeholders.
- Maintained knowledge of and partnerships with PPC ad platforms and vendors.
- Determined and supported keyword selection, audience targeting, audience retargeting and remarketing.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
Sr. Digital Marketing Executive
Benchmark Digital Solution Pvt. Ltd
Raipur
05.2017 - 09.2018
- Catered 10+ clients from different industries per month to address their inquiries and concerns.
- Identified value propositions and key messages for all of the
company’s marketing campaigns. - Collaborated with designers and the editorial team on marketing
materials. - Communicated marketing team plans and accomplishments to
verify alignment with senior management's objectives. - As part of my job, I was also responsible for preparing reports on social media accounts and providing client servicing.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Technical Support Executive
Shubhtech Digital Solutions Pvt. Ltd
Raipur, Chhattisgarh
06.2016 - 04.2017
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Retained existing clients and developed 15+ new accounts by extending high quality and efficient support service.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Education
Certified Digital Marketing Consultant Program - Digital Marketing
Digiperform
Banglore 10.2018 - 04.2019
Bachelor of Engineering - Engineering, Computer Science
Chhattisgarh Swami Vivekanand Technical University
Bhilai, Chhattisgarh 05.2011 - 05.2015
Higher Secondary Education - Science Education
Pt. GSM Higher Secondary School
Raipur, Chhattisgarh 06.2009 - 04.2010
Skills
User Aquisition, Retention
undefinedTimeline
Sr. Operations Associate
Sharechat, Mohalla Tech Pvt. Ltd
05.2019 - Current
Digital Media Associate
ClickOnCare.com
04.2019 - 05.2019
Certified Digital Marketing Consultant Program - Digital Marketing
Digiperform
10.2018 - 04.2019
Sr. Digital Marketing Executive
Benchmark Digital Solution Pvt. Ltd
05.2017 - 09.2018
Technical Support Executive
Shubhtech Digital Solutions Pvt. Ltd
06.2016 - 04.2017
Bachelor of Engineering - Engineering, Computer Science
Chhattisgarh Swami Vivekanand Technical University
05.2011 - 05.2015
Higher Secondary Education - Science Education
Pt. GSM Higher Secondary School
06.2009 - 04.2010
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