Mohan Sawant
Thane
Summary
Microsoft Teams and M365 Technical Lead with 6+ years of technical experience and 4+ years of customer service experience. Willing to learn and always ready to adapt and change. Excellent customer handling skills and ability to research and find answers. Problem solving and ability to handle and work in team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Lead
Concentrix India Pvt. Ltd.
Pune
03.2020 - 03.2025
- Manage and help a team of M365 engineers.
- Provide technical guidance to engineers to help resolve customer issues better.
- Review engineers' daily work, and provide inputs to churn out as many tickets as possible.
- Monitor and help engineers improve and maintain their monthly performance.
- Conduct and arrange training sessions for engineers to improve their product knowledge on M365, especially MS Teams.
- Connect with customers to get feedback on engineers' work on their cases.
- Look after complex technical cases. Manage customers' pulse to keep their faith in the product.
Technical Consultant
Wipro Limited
03.2019 - 01.2020
- Handling tickets raised by IT admins of different clients using Microsoft Office 365 solutions.
- Specialized in working on Teams and Skype for business.
- Worked on different issues related to Teams and Skype for business such as sign in, chats and audio/video not working, PSTN calling, Voice mail, Teams and channels, File sharing in Teams.
NOC Support Engineer L1 tech
Continuum Managed IT Solutions
05.2017 - 12.2018
- Handling tickets raised by end users based in US and fixing issues remotely.
- Worked on desktop related issues such as, basic performance issues, Software installation, Printer issues.
- Worked on Outlook related issues such as configuring user profile, Outlook search issues.
- Creating user in Active directory, creating mailbox in exchange.
- Working on basic email configuration such as email forwarding, mailbox permissions, calendar permissions.
- Office 365: Creating and managing users and licenses, email forwarding, mailbox permissions, Calendar permissions.
System Administrator (Level 1)
Katalyst Business Solutions
06.2016 - 05.2017
- Handling day-to-day chats and calls from end users, and helping them with problems they are facing with the products purchased (Hosted Exchange, Hosted SharePoint, VDI, and Office 365).
- Troubleshooting basic exchange-related issues, such as emails not being received, spam emails, email spoofing, and Outlook configuration.
- Managing users and mailboxes through the control panel.
- Working on basic SharePoint issues such as user creation, site permissions, site not working.
- Escalating further to a Level 2 engineer in case the issue is not solved.
Senior Consultant
Sutherland Global Services
02.2015 - 06.2016
- Handling day to day chats from end users for Symantec.
- Helping users with issues related to Norton Antivirus.
Sr. Customer Service Associate
Firstsource Solutions Ltd.
02.2013 - 01.2015
- Handling day to day calls from end users for UK based ISP, British Telecom.
- Helping users with issues related to internet connection.
Customer Service Associate
Serco Global Services
02.2012 - 01.2013
- Handling day to day calls from end users for UAE based ISP, Etisalat.
- Helping users with issues related to internet connection, phone and IPTV.
Education
Bachelor of Arts -
University of Mumbai
Mumbai01.2025
H.S.C -
Maharashtra Board
01.2009
S.S.C -
Maharashtra Board
01.2007
Skills
- Customer handling
- Microsoft Teams management
- Troubleshooting
- Microsoft Teams direct routing
- Enterprise voice solutions
- VoIP
- Teams Room Systems and AV devices
- SIP
- Exchange Online
- Exchange on-prem
- SharePoint Online
- OneDrive
- M365 management
- Azure AD management
- Technical support
- Team leadership
- Desktop troubleshooting
- Active Directory management
- Excellent communication skills
Certification
MS-740 (Microsoft 365 Certified: Teams Support Engineer Specialty | Certification Number: 1026-7657)
Languages
- Hindi
- English
- Marathi
Personal Qualities
- Excellent written and verbal communication skills.
- Ability to find answers and problem-solving skills.
- Positive attitude toward work and colleagues.
- Basic knowledge of MAC.
Personal Information
- Father's Name: Janardan Sawant
- Mother's Name: Smita Sawant
- Date of Birth: 02/08/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Declarations
I do here by declare that the particulars of information and facts stated here in the above are true, correct and complete to the best of my knowledge and belief., Present, Mohan Sawant, Mumbai
Timeline
Technical Lead
Concentrix India Pvt. Ltd.
03.2020 - 03.2025
Technical Consultant
Wipro Limited
03.2019 - 01.2020
NOC Support Engineer L1 tech
Continuum Managed IT Solutions
05.2017 - 12.2018
System Administrator (Level 1)
Katalyst Business Solutions
06.2016 - 05.2017
Senior Consultant
Sutherland Global Services
02.2015 - 06.2016
Sr. Customer Service Associate
Firstsource Solutions Ltd.
02.2013 - 01.2015
Customer Service Associate
Serco Global Services
02.2012 - 01.2013
Bachelor of Arts -
University of Mumbai
H.S.C -
Maharashtra Board
S.S.C -
Maharashtra Board
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