Music Listening
MOHAN SINGH
Kangra
Summary
Enterprising Deputy Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Language
Work History
Deputy Branch Manager
ICICI Bank Ltd, Place – Kotkapura Punjab
Kotkapura
06.2018 - 01.2022
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Assessed employee performance and developed improvement plans.
- Resolved various issues impacting sales management and business operations.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Consulted customers to boost product sales and services.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Operations Coordinator
Jana Small Finance Bank Ltd
Ludhiana
07.2016 - 05.2018
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Evaluated upcoming program plans to forecast expected resource needs.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Reconciled monthly operating budgets and shared information with senior management team.
- Monitored employee productivity and optimized procedures to reduce costs.
- Provided direction and guidance to internal teams in order to achieve targets.
- Evaluated suppliers to maintain cost controls and improve operations.
- Worked with vendors to make purchases and reconcile invoices.
- Introduced new methods, practices and systems to reduce turnaround time.
Teller
KOTAK MAHINDRA BANK
Chandigarh
04.2015 - 06.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Stocked supplies for customers and personal teller station.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Cashier
Manappuram Finance Ltd
Chandigarh
09.2011 - 04.2015
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
MBA - Finance, Finance& Allied Marketing
Arni University Of Himachal Pradesh
Arni University 01.2009 - 01.2011
BBA -
University of Himachal Pradesh
Govt College Dehri 05.2006 - 05.2009
Skills
Cash handling expertise
FHA loan process background
Business development expertise
Familiar with account coding
Bank security expert
Sales professional
Reporting familiarity
Relationship building and management
Team Player
Revenue Generation
Goals and performance
Staff Management
Customer service awareness
Cash Handling
Financial services
Banking
Documentation
Relationship Management
Proficient in MS Office
Interests
Internet Suffer
Long drive With High Volume Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deputy Branch Manager
ICICI Bank Ltd, Place – Kotkapura Punjab
06.2018 - 01.2022
Operations Coordinator
Jana Small Finance Bank Ltd
07.2016 - 05.2018
Teller
KOTAK MAHINDRA BANK
04.2015 - 06.2016
Cashier
Manappuram Finance Ltd
09.2011 - 04.2015
MBA - Finance, Finance& Allied Marketing
Arni University Of Himachal Pradesh
01.2009 - 01.2011
BBA -
University of Himachal Pradesh
05.2006 - 05.2009