Mohan Singh C
Chennai
Summary
Dynamic IT professional with a proven track record at Sutherland Global Service, adept at troubleshooting and enhancing processes. Skilled in technical support and analytical problem-solving, I excel in delivering efficient solutions and fostering strong client relationships. Recognized for streamlining data management, I thrive in diverse support projects and complex problem resolution.
Overview
4
4
years of professional experience
Work History
Associate
Sutherland Global Service
Chennai
2023.01 - 2025.04
- Identified and resolved customer needs promptly and efficiently.
- Used analytical tools and technologies to streamline data management, reducing complexity of large sets of data.
- Took messages from clients and relayed them to relevant staff promptly.
- Employed qualitative and quantitative methods in assessing and synthesizing complex information into simple and clear insight.
- Developed and maintained relationships with clients and vendors.
Technical Support Engineer
Incedo Technology Solutions Ltd
Chennai
2022.07 - 2022.08
- Provided clear and concise step-by-step technical support.
- Helped customers set up new systems, computers, applications and software.
- Acted as the direct point of contact for any escalations from first-line engineers.
- Resolved complex technical problems through root cause analysis techniques.
Process Associate
Wipro Limited
Chennai
2021.04 - 2022.05
- Notified quality assurance personnel of production flaws suggesting improvements.
- Measured processes organization-wide, identifying delays, obstructions and weaknesses.
- Inspected quality of output, recording findings and suggesting remedial action to prevent sub-optimal production.
Education
B.S - Technology
Abdur Rahman Cresent Institute
chennaiBachelor of Computer Applications - Cloud Technology And Information Security
Valluvar Gurukulam Higher Secondary School
chennaiSkills
- Knowledgeable IT team member
- Setting up
- Maintaining and repairing user stations
- Diverse support projects
- Record keeping
- Troubleshooting
- Critical thinking
- Problem-solving
- Delivery processing
- Word processing
- Process enhancements
- Technical support
- Multitasking
- Analytical problem-solving
- Troubleshooting and diagnostics
Languages
- English
- Tamil
Tools Used
- SAP
- PSS TOOLBOX
- Invoice Tracker
- Audit Wizard
- Office 365
- DIRECTV 360
- CRM
- RIO
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Associate
Sutherland Global Service
2023.01 - 2025.04
Technical Support Engineer
Incedo Technology Solutions Ltd
2022.07 - 2022.08
Process Associate
Wipro Limited
2021.04 - 2022.05
B.S - Technology
Abdur Rahman Cresent Institute
Bachelor of Computer Applications - Cloud Technology And Information Security
Valluvar Gurukulam Higher Secondary School