MOHAN SINGH RAWAT
Nainita
Summary
Dynamic leader with a proven track record at Hyatt Andaz Delhi, excelling in team leadership and customer service. Skilled in inventory management and staff supervision, I have significantly enhanced operational efficiency and guest satisfaction. Expertise in employee training and cash handling, consistently delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Food & Beverage Duty Manager
Home Restaurant & Bar Vasant Kunj
New Delhi
01.2024 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Provided training sessions for new staff members.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Conduct inspections in all areas of the restaurant before opening and closing.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Complied with company policies, objectives and communication goals.
- Created positive work environment for employees and delivered exceptional customer service.
F&B Supervisor Outlet Team Leader
Hyatt Andaz Delhi
03.2019 - 01.2024
- Working in Annamaya Food Hall and Room Service.
- Knowledge about different cuisines, Indian and European.
- Team management and roster planning for the team.
- Able to handle a busy hotel bar that also serves the restaurant.
- Solid understanding of guests' relations and customer service within the hotel industry.
- Able to work any shift, and willing to work longer shifts on weekends.
- Dedicated to maintaining a clean bar area.
- Assisted in keeping the bar area clean and fully stocked.
Guest Service Associate
Hyatt Regency Pune
02.2017 - 02.2019
- Worked in the In-Room Dining as well as the multi cuisine restaurant, The Café & single malt bar
- Knowledge of daily work operations gained (mise-en-place & mise-en-place)
- Guest service & satisfaction achievement
- Revenue Vs Budget tracking to ensure daily targets is met
- Brand Standards Upholding - Ensuring Brand Standards are followed
- Additional KRAs- Also responsible for maintaining linen par as per stock for smooth operations and store Management through weekly requisitions
Trainee
Radisson Blu
Indore
01.2016 - 06.2016
- Excellent exposure to all core departments and deep into operations F&B
- Housekeeping, Front Office, Administration & Sales in Banquets, Restaurants
- Suggestive Up-Selling and loyalty recognition Medallia (Guest Feedback Tracking Systems)
Education
12th - COMMERCE
CBSE Boards
12.2014
10th - All Subjects
CBSE BOARD
12.2011
Bachelor of Hotel Management - Hospitality and Hotel Administration
AMRAPALI INSTITUTE OF HOTEL MANAGEMENT
HALDWANI, UttarakhandSkills
- Employee training
- Inventory management
- Customer service
- Cash handling
- Team leadership
- Staff supervision
Hobbies and Interests
- Interested in Meeting and Interacting with People.
- Love to Travel New Places and Learn Their Culture.
- Listening music.
Languages
Hindi , English
Skype Id
live:d700f5a96c91088a
Parents
Mrs. Tulsi Davi, Mr. Prem Singh Rawat
Timeline
Food & Beverage Duty Manager
Home Restaurant & Bar Vasant Kunj
01.2024 - Current
F&B Supervisor Outlet Team Leader
Hyatt Andaz Delhi
03.2019 - 01.2024
Guest Service Associate
Hyatt Regency Pune
02.2017 - 02.2019
Trainee
Radisson Blu
01.2016 - 06.2016
12th - COMMERCE
CBSE Boards
10th - All Subjects
CBSE BOARD
Bachelor of Hotel Management - Hospitality and Hotel Administration
AMRAPALI INSTITUTE OF HOTEL MANAGEMENT