Mohan T
Bengaluru
Summary
Cloud Engineer with 3.5 years of experience in designing, developing, and deploying scalable and resilient cloud-native applications. Demonstrated ability to automate complex tasks and leverage Java for system optimization. Passionate about utilizing cloud-native solutions to foster innovation and improve operational efficiency.
Skilled in troubleshooting, analytical thinking, and adapting quickly to new technical challenges. Eager to apply and expand expertise in a technical consulting environment. Background in IT support and customer service, enabling effective communication and customer-focused solutions. Committed to improving system reliability through automation, proactive monitoring, and collaboration to enhance overall system performance.
Overview
3
3
years of professional experience
Work History
Technical Consultant
Razorpay
08.2024 - Current
- Technical Support and Troubleshooting: Proactively monitored and resolved critical bank-related service requests (SRs), minimizing downtime and ensuring smooth operations
- Efficiently managed and resolved merchant issues reported through Freshdesk, providing timely solutions and enhancing customer satisfaction
- Actively participated in incident management calls, collaborating with cross-functional teams to debug complex technical issues and implement effective resolutions
- Provided end-to-end technical support for Razorpay suite of products, including [specific products, e.g., payments, subscriptions, etc.], Payouts and payments handling monitoring transactions debugging error codes and coordinate with banks to fix issues, collecting feedback of the product and implementing the features in next sprints
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Developed technical requirement documentation for new software products.
DevOps Support Engineer
Verizon
01.2022 - 07.2024
- Totally having 3 years of experience in IT Software configuration Management as DevOps support Engineer on LINUX environments and Windows OS
- Hands on experience in configuration management Monitoring performance alarms including disk space, CPU utilization, and service status using Jenkins jobs
- Good experience in solving Service now AYS tickets within the SLA
- Hands on experience in Maven build tool for compiling and packaging the artifacts
- Excellent skills in applying Continuous Integration and Continuous Delivery processes & tools
- Alarm management change management Crisis management incident management
- Technical Skills: Cloud Platforms: AWS, GCP Middleware: Tomcat, Apache, SQL, JIRA, Containerization: Kubernetes, Docker Infrastructure-as-code: Terraform
- Linux Monitoring: Prometheus, Grafana,
- Logging: ELK stack, Splunk
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
- Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Developed and maintained comprehensive support documentation, enabling faster issue resolution.
- Improved system uptime with proactive maintenance and regular system checks.
Education
B.Tech/B.E. - Computers
Vaagdevi Engineering College
Warangal01.2017
Skills
- Release Management
- RCA
- SLA
- ITIL Process
- JIRA
- New Relic
- Incident Management
- Service Now Ticketing
- Splunk
- Grafana
- SQL
- Maven
- Production Management
- Load Balancing
- Auto Scaling
- Amazon Ec2
- IAM
- AWS
- Jenkins
- Cloud Platforms: AWS
- Middleware: Tomcat
- Middleware: Apache
- Middleware: SQL
- Middleware: JIRA
- Containerization: Kubernetes
- Containerization: Docker
- Linux Monitoring: Prometheus
- Linux Monitoring: Grafana
- Logging: ELK stack
- Logging: Splunk
Languages
English
Hindi
Telugu
Timeline
Technical Consultant
Razorpay
08.2024 - Current
DevOps Support Engineer
Verizon
01.2022 - 07.2024
B.Tech/B.E. - Computers
Vaagdevi Engineering College
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