Mohan Ulagananthan
Manager
Chennai
Summary
Experienced professional in Area of Expertise with a proven ability to tackle challenges head-on. Possesses strong problem-solving skills and a proactive approach to taking on new tasks. Recognized for adaptability, creativity, and a results-oriented mindset, dedicated to making impactful contributions and driving organizational success.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Manager
HDFC BANK
01.2022 - Current
- Supervised team of 15 FTEs, focusing on shift schedules, performance metrics, and escalation processes in Risk and Controls support.
- Enhanced team accountability and results-driven performance through continuous development.
- Directed creation of fraud detection rules using advanced statistical methods to identify suspicious credit/debit card transactions.
- Partnered with top-tier fraud detection platforms such as PRM, VRM, EMS, and Trident.
- Reviewed and refined rules to reduce false positives.
- Analyzed transaction data to uncover and report potential fraudulent activities in debit, credit cards, and wallets.
- Acted on compromised accounts to maintain effective fraud prevention.
- Examined first-party fraud cases and delivered findings to stakeholders for resolution.
- Served as SPOC for Trident authentication application during UAT, facilitating comprehensive testing of fraud monitoring rules.
- Resolved complaints from legal entities, RBI, Banking Ombudsman, and Internal Ombudsman promptly.
- Generated and shared detailed MIS reports on a monthly basis, focusing on fraud patterns and operational metrics.
- Ensured the proper documentation of processes and supported team handling and management activities.
- Facilitated regular team meetings to drive continuous improvement.
- Collaborated with diverse teams to enhance operational strategies.
- Provided constructive feedback to promote team success.
Process Advisor
Barclays Shared Services
01.2011 - 01.2022
- Directed chargeback activities, supporting acquirer-side process for efficient dispute resolution.
- Coordinated with financial entities and merchants to obtain evidence for resolving chargeback disputes.
- Evaluated chargeback details for compliance with Visa and MasterCard guidelines.
- Managed chargeback representment to ensure accurate and timely submissions.
- Tracked chargeback cases to minimize risk of disputes being lost due to timing issues.
- Analyzed critical challenges to implement strategies for improved merchant performance.
- Directed application processing for merchant terminals, ensuring timely setup in accordance with industry standards.
- Executed system security checks for existing merchants using Barclays Secure Browser.
- Mitigated risks of fraudulent activity by performing thorough Company House evaluations.
- Verified merchant adherence to MasterCard's security protocols through online checks.
- Conducted KYC checks for customers to ensure adherence to AML policies.
- Collaborated with UK Retail Banking and Barclay cards on 'True Customer View' initiative to unify customer products under a single Customer ID
Risk Analyst (Officer)
HDFC Processing center (on behalf of ADFC Pvt Ltd)
01.2007 - 01.2011
- Detected fraudulent transactions via PRM application and HDFC Bank payment gateway.
- Implement real-time monitoring standards to detect suspicious activities.
- Collaborated with issuers and global banks to verify high-value transactions.
- Collaborated with internal teams and external partners to ensure transaction authenticity.
- Partnered with merchants to mitigate fraudulent transaction issues.
- Processed fraudulent transaction voids to reduce financial impact.
- Managed chargebacks related to disputed credit card transactions.
- Maintained precise documentation to align with banking and card network standards.
- Blocked fraudulent cards in Base24 and FSS systems to halt unauthorized transactions.
- Managed High-Risk Tracker to oversee merchant and bank risks.
- Designed and updated Negative Database Tracker to support long-term risk control.
- Compiled monthly MIS reports emphasizing E-commerce transaction analysis.
- Analyzed fraudulent transactions to detect new fraud patterns.
- Coordinated fraud investigations across multiple regions using the Acquiring Tracker.
Education
High School - Accountancy and Commerce
Boston Matriculation higher secondary school
ChennaiBachelor of Corporate Secretaryship (BCS) - Accountancy and Commerce
Kumararani Meena Muthiah College of Arts and Science
ChennaiMaster of Commerce in Finance (MFM) - Accountancy and Commerce
Pondicherry University
ChennaiSkills
Ability to Work Under Pressure
Data Analysis & Reporting
Cross-functional teamwork
Team leadership
Risk Management
Stakeholder Communication & Reporting
KYC & AML Compliance
Awards
- Silver Star award for the best employee of the year, 2022 & 2023, For Real time declines on fraudulent merchants.
- Stewardship Award, Barclays, 12/01/19
Timeline
Manager
HDFC BANK
01.2022 - Current
Process Advisor
Barclays Shared Services
01.2011 - 01.2022
Risk Analyst (Officer)
HDFC Processing center (on behalf of ADFC Pvt Ltd)
01.2007 - 01.2011
Bachelor of Corporate Secretaryship (BCS) - Accountancy and Commerce
Kumararani Meena Muthiah College of Arts and Science
Master of Commerce in Finance (MFM) - Accountancy and Commerce
Pondicherry University
High School - Accountancy and Commerce
Boston Matriculation higher secondary school