Finacle
Mohan Vegi
Manager Grade I
Hyderabad,Telangana
Summary
Motivated and enthusiastic Manager proven to consistently meet productivity, business and process related objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
3
3
Languages
9
9
years of post-secondary education
8
8
years of professional experience
Work History
Manager I
ICICI bank limited
Hyderabad, Telangana
04.2019 - Current
- Expanded cross-functional organizational capacity by collaborating across teams on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated report data to proactively adjust and enhance operations.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Deputy Manager II
ICICI Bank Limited
Hyderabad, Telangana
04.2016 - 03.2019
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reduced operational risks while organizing data to forecast performance trends.
- Actively listened to branch employees, handled concerns quickly and escalated major issues to technology/business teams.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Deputy Manager I
ICICI Bank limited
Hyderabad, Telangana
04.2013 - 03.2016
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
Education
Tenth Class -
Kendriya Vidyalaya No 2
Visakhapatnam 04.2004 - 03.2005
Intermediate - Maths,Physics & Chemistry
Sri Chaitanya Junior College
Visakhapatnam 04.2005 - 03.2007
Bachelor of Technology - Electrical, Electronics And Communications Engineering
D.I.E.T
Anakapalle 04.2007 - 03.2011
MBA - Banking And Finance
Manipal University
Chokanahalli,Hyderabad,Udipi 04.2012 - 03.2014
Skills
Microsoft office
Accomplishments
- Handled high volume of calls and queries regarding branch handover process during demonetization for which my team was rewarded.
- Handled utility bill payments settlements,refunds & disputes during first lockdown with 50% manpower completing the activities effectively with in time.
Software
Microsoft Excel & Word
Finacle customer relationship management
DP_Secure
Timeline
Manager I
ICICI bank limited
04.2019 - Current
Deputy Manager II
ICICI Bank Limited
04.2016 - 03.2019
Deputy Manager I
ICICI Bank limited
04.2013 - 03.2016
MBA - Banking And Finance
Manipal University
04.2012 - 03.2014
Bachelor of Technology - Electrical, Electronics And Communications Engineering
D.I.E.T
04.2007 - 03.2011
Intermediate - Maths,Physics & Chemistry
Sri Chaitanya Junior College
04.2005 - 03.2007
Tenth Class -
Kendriya Vidyalaya No 2
04.2004 - 03.2005