Mohana Obaya Purusha
Bengaluru
Summary
Dynamic customer service executive with proven expertise at Kontoor Brands India Pvt Ltd in order processing and e-commerce backend support. Adept at building strong customer relationships and leveraging advanced Excel skills to generate insightful MIS reports. Recognized for critical thinking and problem-solving abilities, ensuring timely and accurate order fulfillment.
Overview
12
12
years of professional experience
Work History
Customer service Executive
Kontoor brands India Pvt Ltd
Bangalore
12.2015 - 01.2015
- My responsibility:
- Order Processing:
- Ensure all the orders are processed accurately and in a timely manner and according to the client’s specific requirements
- End-to-end order process from order receipt through delivery within agreed timeline
- Ensure that all customers’ complaints / issues related to orders are responded timely and satisfactory
- Report to management the status of orders and communicate the action plan to ensure orders are processed for assigned territory
- Customer Service:
- Fulfill the role as customer’s focal point of contact for orders, shipments, product delivery schedules and lead-time, stock availability, pricing and returns
- Liaise with Supply Planning team on product availability and order fulfilment
- Build strong customer relationship that can help uncover any concerns and ensure satisfaction
- Shipping:
- Co-ordinate with Warehouse team for picking and packing and billing of stocks and inform of any special shipment requirements
- Ensure timely shipments from the Warehouse track and updated the same to till delivery
- MIS Reports:
- Generate and distributes management reports in an accurate and timely manner
- Ecommerce Backend Support:
- Collect and coordinate for all information for product listing, sharing the duly filled templates with marketplaces like Flipkart, Myntra and Amazon, Catalogue listing and error troubleshooting
- Generating weekly sales and inventory report and circulating to concerned departments.
Store’s coordinator
ACME Clean tech Solution Ltd
Bangalore
11.2012 - 07.2014
- Maintaining overall functions of the warehouse, including receipt, inventory, material handling, and safety of goods coming through and going out of the warehouse
- Coordinate racking and storing the products, which are received from the production and vendors
- Ensure that the inventory is at an appropriate level and meets both internal and external requirements
- Making sure that all fright receipts and deliveries are carried out in time by preparing the tracker
- Preparing the monthly statement and submitting to the accounts department
Store supervisor
Bangalore Baptist Hospital
Bangalore
08.2012 - 11.2012
- To supervise all the works carried out by stores department
- Ensure that day today material requests (MRN) are monitored, and purchase request are placed accordingly
- Authorize the material requests as and when created, preparing the GRN’s on daily basis.
M/s M. Pallonji, L.L
09.2006 - 03.2012
- Qatar, Branch of Qatar International Trading W
- State of Qatar
- Stores In-charge
- My Responsibility:
- Co-ordinate with various site in charges and maintains required stock of materials and raises the
- Purchase orders accordingly
- Follow up of issued purchase order and get the materials at the right time to fulfill the project
- Requirements
- Overseeing receiving, warehousing and distribution operations
- Maintenance of equipment’s and repairing of machineries when required
- Updating the Calibration and Insurance of QC Instruments and company Equipment’s
- Control and manage Inventories.
Cashier and Admin Assistant
Skanda Enterprises
Mangalore
10.2002 - 04.2006
Education
Master of Arts - Political Science
Mangalore University
Mangalore 06.2001
Skills
- SKILLS AND PROFICIENCIES:
- Customer Service, Order processing, Allocation from inventory, outbound delivery (OBD) creation
- Return orders, MIS reports, E-commerce Backend Support, Logistics, Data Entry, ERP (SAP), MS
- Office, Advance excel proficiency (pivot table, v lookup etc), Stores management, Inventory control
- GRN ,Storage and Dispatch process, FIFO, Reorder level, Cycle count, Supply chain, Outlook express
- Creativity, Interpersonal Skills, Critical Thinking, Problem Solving, Teamwork, Communication
- Decision Making, Active Listening, Accounting, Adaptability and Leadersh
- Issue Escalation
- Customer Needs Assessment
- Customer Relationship Management
- Sales Follow-Up
- Shipment Tracking
- Returns Processing
- Goals and Objectives
- Shipping Coordination
- Customer Queries
Languages
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Kannada
Beginner
A1
Timeline
Customer service Executive
Kontoor brands India Pvt Ltd
12.2015 - 01.2015
Store’s coordinator
ACME Clean tech Solution Ltd
11.2012 - 07.2014
Store supervisor
Bangalore Baptist Hospital
08.2012 - 11.2012
M/s M. Pallonji, L.L
09.2006 - 03.2012
Cashier and Admin Assistant
Skanda Enterprises
10.2002 - 04.2006
Master of Arts - Political Science
Mangalore University