MOHANAPRIYA CHINNADURAI
Chennai
Summary
Dynamic customer care professional with a proven track record at Samsung, excelling in complaint handling and call center operations. Enhanced customer satisfaction through proactive issue resolution, achieving a 100% increase in service quality. Skilled in documentation and reporting, while demonstrating exceptional communication and relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Premium Customer Care Executive
Samsung
Chennai
01.2025 - 12.2025
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed approximately 50 incoming calls, per day from customers.'
Customer Support Associate
Teleperformance
Chennai, Tamil Nadu
08.2023 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Phone Banker (Customer Care Executive)
HDB Financial Services
Chennai
07.2021 - 02.2023
- Handled escalated issues very well and worked to diffuse situations. To ensure customer satisfaction.
- Demonstrated appropriate and professional phone skills, exhibited composure and patience at all times
- End of the calls focus on the net promoter score
- Handled over 50 incoming telephone calls.
Customer Relationship Manager
MECH HONDA
Thanjore
05.2019 - 06.2021
- Contributed to the development of customer-centric policies by providing valuable insights from frontline experiences, resulting in better aligned organizational strategies.
- Strengthened client relationships by providing personalized service, understanding their needs, and promptly responding to requests.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 100% increase in service.
Education
Bachelor of Arts - ENGLISH
BHARATHIDHASAN UNIVERSITY
Thanjavur04.2019
HSLC -
REGINA CAELI GIRLS HIGHER SEC SCHOOL
Ammapet, Thanjavur03.2016
Skills
- Customer response
- Call center operations
- Customer support
- Complaint handling
- Documentation and reporting
- Performance improvement
Snaps
- I am a Graduate in management with a total work experience of 3 plus years in service industry, working as a Customer Care Executive.
- Good work ethics with excellent communication and interpersonal skills.
- Capable to delve into the new leading Technologies.
- Proactive and self-starter with a great ability of leadership.
- Ability to work well in both a team environment and individually.
- Able to handle multiple projects under tight deadlines.
- Able to develop excellent rapport with peers, professionals, and managers.
Languages
- English
- Tamil
Personal Information
Professional Competence
- Hardworking Team Player with good communication & and interpersonal skills.
- Mentored new joiners, and organized sessions and training for the process.
- Willing to learn new concepts and take up larger responsibilities.
- Have a good understanding of SLA and how they relate to my performance to deliver according to client expectations.
- Have working knowledge of staffing practices at the shift level to manage staffing to meet day-to-day needs.
- Have a broad understanding of complaint-handling guidelines and procedures in use to resolve and/or escalate relevant issues.
- Have proactively identified opportunities to exceed goals and targets.
- Recovered from setbacks quickly, and identified newer ways to optimize resources needed to attain objectives.
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge.
Timeline
Premium Customer Care Executive
Samsung
01.2025 - 12.2025
Customer Support Associate
Teleperformance
08.2023 - 11.2024
Phone Banker (Customer Care Executive)
HDB Financial Services
07.2021 - 02.2023
Customer Relationship Manager
MECH HONDA
05.2019 - 06.2021
Bachelor of Arts - ENGLISH
BHARATHIDHASAN UNIVERSITY
HSLC -
REGINA CAELI GIRLS HIGHER SEC SCHOOL