MOHANAPRIYA CHINNADURAI

Dedicated customer care executive with a focus on continuous improvement and delivering exceptional service to clients. Skilled in effectively communicating with diverse clientele through various channels. Proven track record of surpassing expectations by proactively addressing customer needs and enhancing overall customer satisfaction.

• Hardworking Team Player with good communication & and interpersonal skills.
• Mentored new joiners, and organized sessions and training for the process.
• Willing to learn new concepts and take up larger responsibilities.
• Have a good understanding of SLA and how they relate to my performance to deliver according to client expectations.
• Have working knowledge of staffing practices at the shift level to manage staffing to meet day-to-day needs.
• Have a broad understanding of complaint-handling guidelines and procedures in use to resolve and/or escalate relevant issues.
• Have proactively identified opportunities to exceed goals and targets.
• Recovered from setbacks quickly, and identified newer ways to optimize resources needed to attain objectives.

• I am a Graduate in management with a total work experience of 3 plus years in service industry, working as a Customer Care Executive.
• Good work ethics with excellent communication and interpersonal skills.
• Capable to delve into the new leading Technologies.
• Proactive and self-starter with a great ability of leadership.
• Ability to work well in both a team environment and individually.
• Able to handle multiple projects under tight deadlines.
• Able to develop excellent rapport with peers, professionals, and managers.

• Date of Birth: 02/03/99
• Gender: female
• Marital Status: Single