MOHANAPRIYA CHINNADURAI
Chennai
Summary
Customer Care Professional experienced in complaint resolution and call center operations. Enhanced customer satisfaction through proactive issue identification, achieving a significant increase in service quality. Managed high-volume customer inquiries, ensuring timely resolutions and fostering strong relationships, while mentoring new team members to improve overall team performance.
Overview
7
7
years of professional experience
Work History
Phonebanking (Assistant manager)
Axis Bank pvt Ltd
Chennai
01.2026 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Verified customer identity before discussing account details and transactions.
- Documented call details, service requests, and follow-up actions accurately.
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Identified customer needs and provided solutions using available resources.
PREMIUM CUSTOMER CARE EXECUTIVE
ALLDIGI TECH (Samsung)
Chennai
01.2025 - 12.2025
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mitigated customer complaints through proactive issue identification and effective resolution strategies.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Handled around 50 customer calls daily, addressing inquiries and concerns.
customer support associate
Teleperformance (Vodafone)
Chennai
08.2023 - 11.2024
- Delivered excellent customer service through efficient issue resolution and timely responses to inquiries.
- Enhanced customer satisfaction by effectively resolving inquiries, leading to improved customer retention.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
PHONE BANKER (CUSTOMER CARE EXECUTIVE)
HDB Financial Services
Chennai
11.2021 - 05.2023
- Resolved escalated issues effectively, diffusing customer concerns to enhance satisfaction.
- Exhibited professional phone skills, maintaining composure and patience throughout all interactions.
- End of the calls focuses on the net promoter score
- Managed over 50 incoming calls daily, ensuring timely and effective customer support.
CUSTOMER RELATIONSHIP MANAGER
MECH HONDA
Thanjore
05.2019 - 06.2021
- Developed customer-centric policies using insights from frontline experiences, aligning organizational strategies with customer needs.
- Enhanced client relationships through personalized service and proactive response to needs and requests.
- Produced and implemented customer satisfaction guarantee program which directly resulted in a 100% increase in service.
Education
Bachelor of Arts - ENGLISH
BHARATHIDHASAN UNIVERSITY
ThanjavurHSLC -
REGINA CAELI GIRLS HIGHER SEC SCHOOL
Ammapet, ThanjavurSkills
- Call center operations
- Customer support
- Complaint handling
- Escalation management
- Documentation and reporting
- Performance improvement
- Customer response
- Mentoring new hires
- Team player
Personal Information
English, Tamil
Timeline
Phonebanking (Assistant manager)
Axis Bank pvt Ltd
01.2026 - Current
PREMIUM CUSTOMER CARE EXECUTIVE
ALLDIGI TECH (Samsung)
01.2025 - 12.2025
customer support associate
Teleperformance (Vodafone)
08.2023 - 11.2024
PHONE BANKER (CUSTOMER CARE EXECUTIVE)
HDB Financial Services
11.2021 - 05.2023
CUSTOMER RELATIONSHIP MANAGER
MECH HONDA
05.2019 - 06.2021
Bachelor of Arts - ENGLISH
BHARATHIDHASAN UNIVERSITY
HSLC -
REGINA CAELI GIRLS HIGHER SEC SCHOOL