Mohana Sruthi Pallerlamudi
VMware Consultant
Hyderabad
Summary
Experienced IT professional with a strong background in systems administration, virtualization, and infrastructure management. Proven expertise in Wintel provisioning, including Windows Server installations and management of high-availability environments. Skilled in executing complex VRO cluster builds, leading successful storage migrations, and optimizing performance across virtual environments. Adept at proactive issue resolution, performance monitoring, and implementing effective troubleshooting strategies. Experienced in generating comprehensive reports to identify and address potential issues. Demonstrated ability to enhance system reliability, security, and operational efficiency through meticulous analysis and strategic planning.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Technical Support Engineer
VMware
Bengaluru
2023.10 - Current
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Streamlined support processes for increased efficiency and reduced response times.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed proactive analysis of log bundles to identify and resolve issues before they affected customers. Engaged with clients to provide timely resolutions and prevent recurrence of issues.
- Analyzed logs to detect Access Path Disruptions (APD) and Permanent Device Loss (PDL) events in datastores. Implemented corrective actions to maintain data integrity and system reliability.
- Monitored and analyzed performance latencies in datastores to identify and address factors leading to performance deterioration. Developed and applied optimization strategies to enhance datastore performance.
- Conducted analysis of snapshot LUNs and facilitated re-signature process to prevent data duplication and ensure accurate snapshot management.
- Generated comprehensive proactive reports analyzing customer environments for potential issues. Identified trends and vulnerabilities, providing actionable insights and recommendations to mitigate future risks.
Associate Professional Software Engineer
DXC Technology
Bengaluru
2021.07 - 2023.09
- Wintel Provisioning Team Member: Key contributor to the Wintel Provisioning team, responsible for managing infrastructure applications for build servers in a high-availability environment.
- Operating System Installation: Expert in installing and configuring Windows Server OS (2012, 2016, 2019), ensuring robust and reliable server deployments.
- VRO Cluster Builds: Executed over 50 VRO cluster builds, including Synergy, c7000, and Rackmount systems. Skilled in managing VMware vCenter and ESXi 7.0 for effective virtualization and resource management.
- Swing LUN Migration: Led the successful migration of 50 virtual machines to new storage infrastructure. Achieved migration within tight deadlines, minimizing downtime and ensuring continuous operations.
- DHS SQL Whitespace Project: Engaged in hardware replacement activities for Synergy clusters as part of the DHS SQL Whitespace Project, enhancing system performance and reliability.
- VM Build Troubleshooting: Developed and tested troubleshooting methods for VM build failures. Documented solutions for the knowledge base, improving support team efficiency.
- System Updates and Security: Installed and managed system updates to address vulnerabilities and enhance security across infrastructure systems.
- Project Scope Definition: Defined and documented project scopes, ensuring clear objectives and guidelines for team execution and successful project delivery.
Education
Bachelor of Technology - Electronics And Communications Engineering
Vignan Institute of Technology & Science
Hyderabad 2017.06 - 2021.06
Skills
VMware vSphere
VMware VCenter
ESXi
Vsphere Troubleshooting
VMware Skyline
Virtual Machines
Technical Documentation
Customer Relationship Management
Technical Support
Team work and Collaboration
Certification
VMware VCP-DCV
Timeline
VMware Skyline Advisor Pro Technologist
2023-11
Technical Support Engineer
VMware
2023.10 - Current
Microsoft Azure Data Fundamentals
2023-04
GCP-ACE
2022-03
VMware VCP-DCV
2022-01
Associate Professional Software Engineer
DXC Technology
2021.07 - 2023.09
Bachelor of Technology - Electronics And Communications Engineering
Vignan Institute of Technology & Science
2017.06 - 2021.06
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