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Mohana Sundara Rajulu D
Sales Manager
Bengaluru
Summary
Accomplished Service Manager with a proven track record at Arostar, enhancing customer satisfaction through effective staff training and streamlined service processes. Skilled in Client Relationship Management and Staff Management, I've successfully implemented strategies that significantly improved service delivery and team performance. My expertise also extends to driving sales and fostering long-lasting client relationships, ensuring sustained company profitability.
Overview
17
17
years of professional experience
Work History
Electrician
Shiny Knitwear
04.2008 - 12.2008
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
Apprentice Engineer
Tamil Nadu Electricity Board , TNEB
12.2008 - 12.2009
- Demonstrated strong analytical skills by assessing complex problems and developing feasible solutions under supervision of senior engineers.
- Stayed current with industry trends through continuous learning opportunities such as workshops, seminars, and online courses.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
Service Engineer
Gautham Associates
12.2009 - 08.2010
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Service Manager
Arostar
09.2010 - 04.2020
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Service Manager
Cooling Equipment Service
08.2020 - 09.2021
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
Sales Manager
Macpee Zone
04.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Education
No Degree - Diploma in Electrical And Electronics Engineering
KSR Institute of Technology
Namakkal, India 04.2001 -
Skills
Client Relationship Management
Sales Reporting
Staff Management
Sales Tracking
Order Management
Software
Languages
Tamil
Advanced (C1)
English
Upper intermediate (B2)
Kannada
Intermediate (B1)
Hindi
Elementary (A2)
Timeline
Sales Manager
Macpee Zone
04.2023 - Current
Service Manager
Cooling Equipment Service
08.2020 - 09.2021
Service Manager
Arostar
09.2010 - 04.2020
Service Engineer
Gautham Associates
12.2009 - 08.2010
Apprentice Engineer
Tamil Nadu Electricity Board , TNEB
12.2008 - 12.2009
Electrician
Shiny Knitwear
04.2008 - 12.2008
No Degree - Diploma in Electrical And Electronics Engineering
KSR Institute of Technology
04.2001 -