Learning New Technologies
Mohanasundaram Shanmugam
Banking Retail Asset Operation
CHENNAI,TAMIL NADU
Summary
Experienced professional with 17 years in Core Retail & Commercial Banking Operations seeking a challenging role in operational excellence, retail and commercial operations, and process re-engineering domains. Eager to leverage strengths and pursue continuous learning and development opportunities.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Associate Vice President - Loans Operation
Axis Bank Ltd
CHENNAI, Mumbai
01.2024 - Current
- Managed Loan data migration from Citi to AXIS bank.
- Managed Loan Syndication/ sell-down portfolio operations, including loan securitization, investor servicing, accounting, and reporting; prepared deal-wise monthly reconciliation reports for the secuiritized portfolio in Chennai.
- Generated cash flows reflecting loan repayments throughout deal maturities; computed transferor's spread for par tranches and amortized monthly with interest-only strip receivables.
- Charged servicing fees to investors based on actual EMI collections; prepared regulatory reporting to RBI on PL and mortgage secuiritized portfolios.
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Collaborated with cross-functional teams to drive process improvements and innovation.
Manager – Citi Technical Solutions & Chat Operations
Citi Corp Services India Pvt Ltd
CHENNAI
01.2022 - 01.2023
- Manage the daily operations of the chat process. Drive the team to achieve and exceed its goals.
- Coordinate with the workforce management team, monitor the progress of work, and ensure AFR is maintained.
- Responsible for performance appraisals, career development and planning, and performance management of team members.
- Preparing daily or monthly MIS and publishing it to internal management.
- Performing internal quality checks for the team and ensuring feedback is shared appropriately.
- Handling team escalation queries and taking them to closure.
- Identifying the root cause of the problem and implementing CAP.
- Conducting team huddles to ensure process updates are shared timely and sort out any knowledge gaps.
- Preparing scorecards, shifts, and holiday allowances for the team.
- Managing the projects in Citi Tech solutions by creating simulations for agents and front-ends on how to use the option in CBOL and MBOL applications.
- Successfully completed 70 projects from the date of migration (1st September) from Onshore.
- Successfully completed the SAR project from Apr-23 to Jun-23, reviewed all process note related to AML & KYC.
Manager - Unsecured Lending Ops, Servicing & CIU
Mashreq Global Services
Bangalore
01.2019 - 01.2022
- Successfully migrated lending operations as well as loan servicing to Mashreq Bank Loan operation from Chennai TCS.
- Handling a team of 15 members and ensuring smooth business processing.
- Management of post-disbursement activities: loan closure, part payments, pre-closure, etc.
- Maximized performance by monitoring daily activities and mentoring team members.
- Coordination with stakeholders for smooth closure of months and ends, as well as timely delivery.
- Ensure to conduct quality checks for the cases processed based on system reports.
- Review the SOP periodically and incorporate new process changes.
- Conduct staff performance evaluations, hiring, disciplinary actions, etc.
Assistant Manager – Personal Loan Operations
Citibank N A
CHENNAI
01.2017 - 01.2019
- Handling PAN India loan disbursement and servicing Centralized Setup.
- Supporting IT and vendors in designing loan processing systems and doing UAT at various stages.
- Management of NACH mandate registration, presentation, and representation.
- Prepared SOP to frame the personal loan process and policies.
- Handled monthly volume of booking 150crs & disbursal 170crs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Deputy Manager (Loans Customer Service & Ops)
Capital First Private Limited
01.2015 - 01.2017
- Handling loan booking and disbursement for both locations and managing a 45-member team.
- Closely working with the credit, policy, and sales teams to achieve the target of the company.
- Maintaining the TAT for completing all product log-ins and disbursal's on time.
- Actively working in collaboration with the sales and credit teams to ensure files are processed within defined timelines towards achieving a great customer experience.
- Designing a reporting structure for location-specific requirements.
- Organizing training for employees at regular intervals to improve quality.
Bank Executive – Centralized Loan Ops of HL & Mortgages
DBS Bank Limited
01.2014 - 01.2015
- Involved in setting up the system. coordinating with the Infosys team by providing them with the bank's requirements and involving the team to perform the UAT in FINACLE and analyzing system logic and function to make sure banks' requirements were delivered based on the BRD and FRD.
- Setup is done for the end-to-end booking and disbursal processes of pre- and post-booking services.
- Perform the UAT as desired by the operations or business and clearly document the results, including reporting them in time to the respective stakeholders.
- Ensure the procedures, SOPs, and manuals are created and maintained in line with the NPA, RAC-credit policy, and other internal and external guidelines.
- Identify any process risks and proactively create or implement the risk mitigation actions for the operation supported.
- Contribute process enhancements and cost savings while improving or without negatively impacting the customer experience.
- Responsible for processing all service requests, such as part payment, foreclosure, and document release processes.
- Handled monthly volume of booking 50crs & disbursal 70crs.
Team leader – (Loans PPU, Mortgages & commercial banking Unit–Central Ops unit)
Tata Consultancy Services
01.2007 - 01.2014
- Handled mortgage and personal loans, centralized loan booking and disbursal, loan maintenance in the home and ALPS system, and other allied activities related to loans that are sourced by Citi Bank.
- Handled payments, EMI recovery, monthly and intermittent presentations, and managed the internal and external audit-related back-end activity for auto, PL, HL, and commercial banking sourced by Citibank and CMFL India.
- Reduced TAT from 9 days to 4 days for repayment maintenance (swap of repayment instrument) for loan products and reduced discrepancy percentage from 40% to 2%, thereby leading to customer wow and addressing customer issues.
- Maintenance of the home and the ALPS system for launching new products (semi-fixed launch).
- Performing reconciliations of client accounts, implementing measures to overcome discrepancies, maintaining fund flow in various accounts, and proofreading the daily routine.
- Handled the end-to-End process of managing commercial loan booking and disbursal's like DLOD, AROD, LOCR, and STDL.
- Handled corporate loan bookings and disbursal's by validating the financial statements, balance sheet, and approval repayment schedule.
- Handled monthly volume of booking 550crs & disbursal 650crs.
- Handled Corporate loan booking and ac opening thru digital applications, enhanced the system based on the market requirement.
Processing officer-Banking Back-office Operation
GNSA Investor Services
01.2005 - 01.2006
JPO - Banking Back-office Operation
R K Associates
01.2004 - 01.2005
Education
Masters of Commerce (MCOM) - Commerce & Accounts
Annamalai University
01.2007 - 2009.01
Bachelor in Commerce (B.Com) - undefined
Jaya College of Arts & Science
01.2001 - 2004.01
Pre-Degree Course (PDC) - Commerce
ICF silver Jubilee
01.1999 - 2001.01
Secondary School Leaving Certificate (SSLC) - undefined
Sree Venkateshwara matriculation School
01.1998 - 1999.01
Skills
- Identifying risk
- Reporting
- Overseeing risk management
- Managing risk
- Mitigating risk
- Monitoring risk
- Measuring risk
- Assessing risk
- Identifying risk
Personal Information
- Date of Birth: 06/17/83
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Projects Handled
- Manual Underwriting function transformed to quick decision through digital channel etc.
- Handled multiple re-engineering projects in Personal Loan & cards, such as MITC, instant personal loans, verification automation, etc., leading to vendor FTE reductions from 50 in March 2018 to 20 in May 2018.
- Successful migration of disbursal through the Straight Process in the form of cost reduction to the client: decentralized and multiple partner ecosystems to a single vendor ecosystem for PDC presentation and field collection payments, providing a cost savings of approximately 65K USD per annum.
- Re-engineered the process of mortgage fee origination (MOF) by reconciling the check number or FRN number and the amount, thereby reducing the aging exception.
- Re-engineered the payment process (outward) by identifying the solution to all non-financial bounces, reducing the reject percentage through a strong QA process, and reducing the corresponding TAT in each leg of the process.
Interests
Timeline
Associate Vice President - Loans Operation
Axis Bank Ltd
01.2024 - Current
Manager – Citi Technical Solutions & Chat Operations
Citi Corp Services India Pvt Ltd
01.2022 - 01.2023
Manager - Unsecured Lending Ops, Servicing & CIU
Mashreq Global Services
01.2019 - 01.2022
Assistant Manager – Personal Loan Operations
Citibank N A
01.2017 - 01.2019
Deputy Manager (Loans Customer Service & Ops)
Capital First Private Limited
01.2015 - 01.2017
Bank Executive – Centralized Loan Ops of HL & Mortgages
DBS Bank Limited
01.2014 - 01.2015
Team leader – (Loans PPU, Mortgages & commercial banking Unit–Central Ops unit)
Tata Consultancy Services
01.2007 - 01.2014
Masters of Commerce (MCOM) - Commerce & Accounts
Annamalai University
01.2007 - 2009.01
Processing officer-Banking Back-office Operation
GNSA Investor Services
01.2005 - 01.2006
JPO - Banking Back-office Operation
R K Associates
01.2004 - 01.2005
Bachelor in Commerce (B.Com) - undefined
Jaya College of Arts & Science
01.2001 - 2004.01
Pre-Degree Course (PDC) - Commerce
ICF silver Jubilee
01.1999 - 2001.01
Secondary School Leaving Certificate (SSLC) - undefined
Sree Venkateshwara matriculation School
01.1998 - 1999.01
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