Unix, Perl Scripting, Shell Scripting
Mohan Babu Podichetty
Architect/Senior Manager
Hyderabad
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Adept at leading cross-functional teams and implementing strategic planning. My expertise in troubleshooting and team leadership, coupled with a knack for mitigating risks and streamlining workflows, has consistently driven superior results and operational efficiencies.
Overview
21
21
years of professional experience
Work History
Lead Product Support Engineer/Group Leader
Concentrix
10.2014 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Implemented and developed operational standards, policies and procedures.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identifying and mitigating risks across projects
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
Project Lead
Syntel Ltd
02.2006 - 10.2014
- Partnered with project team members to identify and quickly address problems.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Reduced project completion timeframes through strategic resource allocation and efficient task delegation.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in a timely manner to avoid delays or escalations in costs.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Produced quality standards, checklists, report templates, and processes.
Technical Support Representative
Ybrant Technologies
02.2004 - 05.2005
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Programmer
Protocol Technologies
01.2003 - 01.2004
- Tested server code to validate code changes.
- Developed in-house applications designed for company needs.
Education
Master of Computer Applications - Computer Science
Osmania University
Hyderabad 04.2001 -
Bachelor of Science - MCIC
AV College
Hyderabad 04.2001 -
Skills
Strategic Planning
Software
Middleware Services - IIS, Apache Tomcat
InterSystems Cache DB, MySQL, SQL Server
Azure Active Directory/Entra ID, Azure CDN, Azure Load Balancing, Azure Compute Services, Azure Repos, Azure Pipelines, Azure Backup
Timeline
Lead Product Support Engineer/Group Leader
Concentrix
10.2014 - 06.2024
Project Lead
Syntel Ltd
02.2006 - 10.2014
Technical Support Representative
Ybrant Technologies
02.2004 - 05.2005
Programmer
Protocol Technologies
01.2003 - 01.2004
Master of Computer Applications - Computer Science
Osmania University
04.2001 -
Bachelor of Science - MCIC
AV College
04.2001 -
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