Mohandoss Selvamani
Chennai
Summary
Highly organized Commercial and Customer Service Manager with 18+ years of experience in a fast-paced environment. Skilled in conflict resolution, problem-solving, and delivering exceptional customer service. Committed professional in providing a positive customer experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Solution Manager
Hapag Lloyd India Pvt Ltd
Chennai
09.2022 - Current
- Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
- Develops an in-depth understanding of HL CS & Sales Blueprint structure, Export & Import processes, Invoicing, EDI and Reporting requirements.
- Periodically meeting customers and possesses good knowledge of HL online products, value-added services & premium services that may be offered for additional price / volume commitment.
Customer Success Partner
Maersk Line India Pvt Ltd
Chennai
09.2019 - 09.2022
- Developed and implemented successful customer success strategies to ensure customer satisfaction and retention.
- Established strong relationships with clients and provided guidance to ensure an agreed allocated volume is performed.
- Identified and resolved customer issues in a timely manner to ensure customer satisfaction.
Sales Manager
Nippon Express India Pvt Ltd
Chennai
03.2019 - 09.2019
- Developed and maintained strong relationships with key customers, resulting in increased sales.
- Analyzed market trends and customer data to identify new sales opportunities.
- Created and maintained a database of potential customers and their contact information.
- Developed and continuously monitored monthly sales performance reports.
Strategic Account Manager
Agility Logistics Pvt Ltd
Bangalore
03.2017 - 03.2019
- Developed and implemented strategic initiatives to increase customer retention.
- Created and developed sales plans to increase revenue and market share.
- Established and managed account performance standards and metrics.
Program Manager - Key Accounts
DHL Global Forwarding
Bangalore
09.2013 - 03.2017
- Delivering a positive customer experience and ensuring smooth execution of the end-to-end shipment process by working closely with various stakeholders.
- Establish and understand the clear expectations of the customer and align the same to all stakeholders.
Assistant Manager - Customer Service
DHL Global Forwarding
Hyderabad
11.2010 - 09.2013
- Implemented process improvements to streamline customer service tasks and improve efficiency.
- Ensure all products and services are well presented to the customer to better take advantage of business differentiators in the market.
- Distribute and evaluate the general direction of business and SLA's through monthly reports, scorecards, and dashboards.
Senior Executive - Navigator Trainee
CH Robinson Worldwide Inc.
Bangalore
04.2010 - 11.2010
- Delivered software training to over 100+ users during a major corporate software upgrade.
- Facilitated software training workshops for clients to help them understand the system's features and functions.
- Assisted clients with installation, configuration and customization of software applications.
Customer Service Executive
DB Schenker India Pvt Ltd
Bangalore
12.2007 - 03.2010
- Analyzed customer data to identify trends and opportunities for growth and improvement.
- Established and cultivated relationships with key customers resulted in a higher close rate of sales.
Juinior Executive
Lee & Muir Head Pvt Ltd
Bangalore
07.2006 - 10.2007
- Assisted in the preparation of the Daily Status Report and sales projections.
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
Education
B.Sc - Psychology (First Class)
Madras University
01.2008
Higher Secondary School Education -
P.S Higher Secondary School
Mylapore01.2004
Secondary School Education -
Ramakrishna Vidya Niketan
01.2002
Skills
- Key account management
- Business development
- Strategic planning
- Strategic problem-solving
- Revenue growth
- Critical thinking
- Team building & leadership
Languages
- Tamil
- English
- Malayalam
- Telugu
- Kannada
Personal Information
Date of Birth: 08/20/85
Timeline
Customer Solution Manager
Hapag Lloyd India Pvt Ltd
09.2022 - Current
Customer Success Partner
Maersk Line India Pvt Ltd
09.2019 - 09.2022
Sales Manager
Nippon Express India Pvt Ltd
03.2019 - 09.2019
Strategic Account Manager
Agility Logistics Pvt Ltd
03.2017 - 03.2019
Program Manager - Key Accounts
DHL Global Forwarding
09.2013 - 03.2017
Assistant Manager - Customer Service
DHL Global Forwarding
11.2010 - 09.2013
Senior Executive - Navigator Trainee
CH Robinson Worldwide Inc.
04.2010 - 11.2010
Customer Service Executive
DB Schenker India Pvt Ltd
12.2007 - 03.2010
Juinior Executive
Lee & Muir Head Pvt Ltd
07.2006 - 10.2007
B.Sc - Psychology (First Class)
Madras University
Higher Secondary School Education -
P.S Higher Secondary School
Secondary School Education -
Ramakrishna Vidya Niketan
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