Mohanish Ranjan Panchal
Thane
Summary
Dedicated team player committed to contributing expertise in client servicing while embracing challenging tasks to enhance creative talents and drive organizational goals.
Overview
3
3
Languages
21
21
years of professional experience
Work History
Sr. Specialist
Sterling Talent Solutions
08.2012 - 07.2026
- Handling client queries pertaining to the employment and education verifications of their potential hires; and medical records by coordinating with the concerned departments.
- To touch base with the potential hires of the client companies, to ensure there is no information on any background check revealed on the social media for privacy and integrity purpose.
- Training the client on the platforms/tools used for the verifications and billing purpose; weekly coordination with the internal Quality department on Quality checks that would help in increasing the efficiency scales in servicing the clients.
- Timely compiling of all the daily, weekly and monthly reports on the clients and submitting it to the Business Relationship Management team.
- Cross selling of the products that would help the client make the overall hiring process easier, faster and on a negotiable rate.
- 15 years of work experience with Sterling Talent Solutions as a Sr. Specialist in Drug& Health Services department
Senior Customer Service Associate
First Source Solutions Limited
09.2010 - 05.2012
- Handling US Customers regarding their Pre-Paid Rush Cards.
- 1 year and 8 months of work experience with First Source Solutions Limited.
- Joined as Customer Service Associate on September 23, 2010 and was re-designated as Senior Customer Service Associate on September 23, 2011.
Customer Support Leader
Reliance Communications
11.2006 - 09.2010
- Assisting Team Leader on daily basis for Report generating and Team Performance.
- Giving Training to the new CSR’s.
- Downloading Process and product knowledge to the team member.
- To do MACD process for Value Added Services, Roaming, International Roaming, handset lost on behalf of VIP customer request. Service re-connection for postpaid customers.
- A 24-hours contact center supported by Reliance-ADAG, for the Reliance Communications Business. Being leaders in their business strategies, are now into the Mobile business with the latest technology supported across the globe.
- 3 years and 10 months of work experience with Reliance Communications.
- VIP Helpdesk (15th Sept- 2008 to 3rd Sept-2010).
- Joined as CSR, promoted as 'Customer Interaction Executive' and worked as 'Customer Support Leader'.
- Featured in the PMS, which is related to performance based incentive.
- Featured in the list of agents who were highest in quality scores.
Computer Operator
Ultratech Cement
Aurangabad
10.2005 - 08.2006
- 10 months at Back-office for Ultratech Cement.
- Worked with Ultratech cement at back-office in the capacity of Computer Operator.
Education
H.S.C - Science
P.O. Nahata college
Bhusawal, Dist.Jalgaon01.2003
S.S.C -
St.Aloysius High School
Bhusawal, Dist.Jalgaon, Maharashtra01.1999
Skills
- Customer relationship management
- Client interaction
- Relationship-building
- Active listening
- Product knowledge
- Customer complaint management
- Problem-solving
- Telephone skills
- Complaint handling
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Proficient
C2
Areas Of Interest
- Client Services
- Training
Custom Section
- MS Word
- Excel
- PowerPoint
- DCM (Diploma in Computer Management)
Personal Information
Father's Name: Ranjan Raghunath Panchal
Hobbies and interests
- Playing Football, Cricket
- Listening to Music
- Cooking
Timeline
Sr. Specialist
Sterling Talent Solutions
08.2012 - 07.2026
Senior Customer Service Associate
First Source Solutions Limited
09.2010 - 05.2012
Customer Support Leader
Reliance Communications
11.2006 - 09.2010
Computer Operator
Ultratech Cement
10.2005 - 08.2006
H.S.C - Science
P.O. Nahata college
S.S.C -
St.Aloysius High School