Mohankumar M

• Engage with corporate clients, providing end-to-end support for their surgical journey, addressing inquiries, and resolving issues promptly and effectively.
• Collaborate with cross-functional teams to ensure seamless communication and coordination, enhancing customer experience.
• Utilize CRM systems and knowledge base tools to provide accurate and timely responses to customer queries, maintaining high level of customer satisfaction
• Provided end-to-end support for patients undergoing elective surgery in Chennai, addressing their concerns and ensuring positive experience.
• Managed high volume of inbound calls, emails, and chat inquiries, demonstrating excellent communication and problem-solving skills.
• Collaborated with sales and medical teams to coordinate appointments and resolve customer issues, contributing to high customer satisfaction rates.
• Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques
• Met or exceeded sales objectives on consistent basis to drive company growth
• Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions

• Assisted clients with seamless surgical experience in Chennai, addressing concerns and inquiries to enhance customer satisfaction.
• Responded to customer inquiries via phone, email, and live chat, resolving issues promptly and professionally.
• Maintained detailed records of customer interactions and transactions, ensuring accurate and efficient service delivery.

Provided end-to-end support for patients undergoing elective surgery in Chennai, addressing their concerns and ensuring a positive experience.
Managed a high volume of inbound calls, emails, and chat inquiries, demonstrating excellent communication and problem-solving skills.
Collaborated with the sales and medical teams to coordinate appointments and resolve customer issues, contributing to high customer satisfaction rates.

Managing 8 Sales officer in my team and doing B2B sales and B2C sales with 2.4 crore monthly disbursement of HOME LOAN target in

1. Self construction
2.Loan Against Property
3.Refinance
4. Home extension
5. Home renovation
6. New home purchase Loan

• Developed and implemented successful strategies for building company sales
• Established and managed monthly, quarterly and yearly sales plans
• Established team priorities, maintained schedules and monitored performance
• Improved risk management processes which enhanced organization''s ability to navigate through economic downturns or other challenges
• Developed detailed plans based on broad guidance and direction
• Built and strengthened relationships with industry partners to drive growth
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Defined clear targets and objectives and communicated to other team members
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Identified and communicated customer needs to supply chain capacity and quality teams
• Established performance goals for employees and provided feedback on methods for reaching those milestones

• Traveled all 4 south states from godown to godown and conducted Spot Audit in agriculture commodities inside Warehouses stored and taken data of them and reported back to company on same day end reports .
• Conducted risk assessments to determine areas requiring increased focus during subsequent audits
• Researched technical tax issues to define tax effect or impact of certain tax positions
• Administered auditing program to address risks and evaluate compliance with regulatory requirements
• Initiated comprehensive account assessments to check viability, stability, and profitability of business operations
• Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations
• Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks
• Prevented potential legal and financial issues by identifying non-compliance with tax regulations, recommending corrective actions to clients accordingly