MOHAN KUMAR M

• Assisted in managing daily operations and staff scheduling for efficient workflow.
• Facilitated communication between departments to enhance collaboration and project execution.
• Developed team performance reports to identify areas for improvement and support decision-making.
• Monitored customer service interactions to uphold quality standards and resolve issues promptly.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Recruited and trained new employees to meet job requirements.

• Reviewed foreclosure files and processes for compliance with federal, state, investor, and company guidelines.
• Ensured adherence to timelines throughout foreclosure pipeline stages, including demand letters and legal referrals.
• Conducted routine audits on foreclosure cases to identify errors and potential risk factors.
• Tracked audit findings, categorized errors, and recommended corrective actions to enhance accuracy.
• Verified accuracy of critical foreclosure documents, including Notice of Default and Judgment packages.
• Identified recurring issues through audit findings and created QA reports with root cause analyses.
• Collaborated across teams to resolve issues promptly and provided feedback for training improvement.
• Assisted in developing and implementing QA procedures to optimize efficiency and compliance.

Worked on major processes that are part of Operational Servicing

Worked on 3 Queues - (Foreclosure Process)

Interested Party Search (IPS)

Additional Signor Review (ASR)

ASR_NJ Review

• Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines.
• Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures.
• Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions.
• Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services.
• Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth.

• Identified potential business opportunities in the education technology sector.
• Conducted market research to analyze trends and customer needs in the education field.
• Maintained a database of contacts from prospective clients for future follow-ups.
• Developed and implemented strategies to increase customer base and revenue growth.
• Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.