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Mohan Kumar T S
ITA
Bangalore,karnataka
Summary
- Results-driven Information Technology Analyst with 10+ years of experience in the Banking and Insurance (BFSI) domain, specializing in IBM Mainframe application development, production support, incident management, system analysis, testing, and Agile delivery.
- Strong technical expertise in COBOL, JCL, DB2, CICS, SQL, Azure DevOps, and end-to-end application lifecycle management, with a proven track record of delivering reliable and scalable enterprise solutions.
- Experienced in production support, root cause analysis, defect resolution, release management, and system enhancements, ensuring high application availability and operational excellence.
- Skilled in collaborating with cross-functional teams, business stakeholders, product owners, and QA teams to gather requirements, implement solutions, and deliver business value using Agile Scrum methodologies.
- Hands-on experience in Investment Banking (SWIFT messaging) and Insurance (Motor Private Lines) domains, supporting mission-critical financial and insurance applications while ensuring regulatory compliance and service reliability.
- Passionate about leveraging Generative AI tools, including ChatGPT, Microsoft Copilot, Google Gemini, Claude, and Perplexity, to enhance developer productivity, automate repetitive tasks, improve documentation, and accelerate software delivery.
- Recognized for strong analytical thinking, problem-solving, customer focus, leadership, and continuous improvement, with a consistent record of delivering high-quality solutions aligned with business objectives and organizational goals.
Overview
11
11
years of professional experience
Work History
ITA
TRYGG HANSA
Bangalore, Karnataka
05.2025 - Current
- Developed and enhanced IBM Mainframe applications using COBOL, JCL, DB2, CICS, and VSAM for the Motor Private Lines insurance portfolio, delivering reliable solutions for policy administration, endorsements, renewals, premium calculations, and claims processing.
- Worked as part of an Agile Scrum team, collaborating with product owners, business analysts, testers, and cross-functional developers to analyze user stories, estimate effort, and deliver high-quality features within sprint timelines.
- Implemented and maintained business-critical enhancements aligned with Trygg-Hansa's insurance processes, ensuring compliance with underwriting rules, regulatory requirements, and organizational quality standards while minimizing production defects.
- Performed impact analysis, coding, unit testing, debugging, and production support for core insurance applications, resolving incidents, optimizing batch jobs and DB2 queries, and ensuring stable, high-performing mainframe systems.
- Contributed to continuous improvement by participating in code reviews, maintaining technical documentation, supporting release deployments, automating routine processes, and promoting Agile best practices to improve delivery efficiency and application reliability.
ITA
Nordea Bank
Bangalore, Karnataka
02.2024 - 04.2025
- Developed and maintained high-performance IBM Mainframe applications using COBOL, JCL, DB2, CICS, and VSAM to support critical banking operations, ensuring high availability and system reliability.
- Collaborated within an Agile Scrum team, actively participating in sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives to deliver high-quality features on schedule.
- Analyzed business requirements, designed technical solutions, and implemented enhancements for core banking applications, ensuring compliance with banking regulations, security standards, and audit requirements.
- Performed unit testing, defect analysis, production support, and performance tuning, working closely with QA, business analysts, and cross-functional teams to resolve issues and minimize operational risk.
- Contributed to continuous improvement initiatives by automating batch processes, optimizing DB2 queries and JCL jobs, maintaining technical documentation.
Production Support Specialist
American Express Company
Bangalore
01.2020 - 01.2024
- Project: Production control japan tokyo, japan Sweeps
- Provided technical support to production systems, including troubleshooting and resolving issues.
- Developed scripts to automate processes in the production environment.
- Analyzed system performance metrics and identified areas of improvement.
- Monitored server logs for anomalies and errors.
- Performed daily backups of production data.
- Researched emerging technologies related to production systems.
- Investigated incidents reported by users regarding system availability or functionality issues in the production environment.
- Collaborated with development teams on bug fixes and other improvements for existing applications deployed in the production environment.
- Created and maintained system documentation for production applications.
- Consulted with management to reach agreement on system principles.
- Processed incoming and outgoing files according to established procedures.
- Maintained confidentiality of all file information.
- Coordinated with stakeholders to ensure that all requirements were met on time.
- Collaborated with other departments to ensure smooth communication between them.
Onsite Engineer
NORDEA BANK AB
Bangalore
04.2019 - 01.2020
- Project: Nordea
- Developed and maintained COBOL programs to support business operations.
- Analyzed existing code and identified areas for improvement or refactoring.
- Created test plans and executed unit tests on newly developed programs.
- Debugged and resolved issues in existing COBOL programs.
- Documented program design, development, testing, implementation, and maintenance procedures.
- Collaborated with other programmers to ensure efficient system performance.
- Updated existing code according to changing user requirements.
- Designed new database tables and wrote stored procedures using SQL queries.
- Performed root cause analysis to identify system issues.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Analyzed existing processes for improvement opportunities.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
COBOL Developer
ABN Amro
Bangalore, Karnataka
01.2018 - 12.2018
- Analyzed user requirements, designed program specifications, and wrote code for software applications using COBOL programming language.
- Created test plans, debugged code, and corrected errors in existing programs to improve efficiency.
- Developed and maintained COBOL-based IBM Mainframe applications for SWIFT MT/MX message processing in an investment banking environment, implementing enhancements, validating and routing financial messages, supporting end-to-end payment and securities settlement workflows, resolving production issues, and collaborating within an Agile Scrum team to ensure secure, compliant, and reliable transaction processing.
- Identified performance issues and improved the speed of execution of existing COBOL programs.
- Collaborated with other developers to design solutions for complex problems related to application development.
- Designed SQL queries for use within stored procedures written in COBOL language.
- Created user stories, acceptance criteria, and developed technical solutions for software projects.
- Implemented Agile practices such as Scrum, Kanban, CI and CD.
- Provided support during user acceptance testing cycles by fixing bugs found by testers in a timely manner.
- Performed regression and performance tests for updated systems.
Production Support Engineer
American Express Company
Kochi, Kerala
12.2015 - 12.2016
- Identified, analyzed and resolved technical problems related to software applications.
- Provided on-call support for critical production systems.
- Created detailed documentation of process flows and configuration changes.
- Performed root cause analysis to identify underlying causes of incidents.
- Coordinated with development teams to ensure timely resolution of incidents.
- Assisted in the deployment of new releases into production environment.
- Developed scripts for automation of routine operational tasks such as backups, monitoring.
- Worked closely with other teams to resolve cross functional issues.
Education
Bachelor of Engineering Technology - Mechanical Engineering
Malnad College of Engineering Hassan
Hassan, Karnataka05.2015
Skills
- IBM Mainframe Technologies (COBOL, JCL, CICS, DB2, VSAM)
- SQL & Database Management (IBM DB2, SQL Queries, Performance Tuning)
- Agile Scrum & SDLC
- SWIFT MT/MX Message Processing & Financial Messaging
- Investment Banking & Financial Services Domain Knowledge
- Production Support, Incident Management & Root Cause Analysis
- Generative AI & AI-Assisted Software Development (GitHub Copilot, ChatGPT, AI Prompt Engineering)
- DevOps & CI/CD Fundamentals (Git, Jenkins, Version Control)
- Application Development, Debugging & Code Optimization
- Requirements Analysis, Stakeholder Collaboration & Technical Documentation
- AI-Assisted Code Generation
- Prompt Engineering
- AI Productivity Tools (ChatGPT, GitHub Copilot, Microsoft Copilot)
- Machine Learning Fundamentals
- AI-Driven Software Testing
- Data Analysis using Python & SQL
- Cloud AI Services (AWS AI, Azure AI)
Certification
- MFDM AI Aware Certification – Completed awareness-level training on Artificial Intelligence concepts and digital transformation initiatives.
- Service & Commitment Award – Recognized for consistent dedication, quality delivery, and commitment to project objectives.
- Feedback Enthusiast Certificate – Awarded for actively promoting a culture of continuous feedback and collaboration.
- Xcelerate Warrior Certificate – Recognized for exceptional contribution and commitment to project delivery excellence.
- Continuous Feedback Star Certificate – Acknowledged for fostering continuous improvement through regular feedback and knowledge sharing.
- TCS iON Project Evangelist Foundation Curriculum – Completed foundational training in project management principles, collaboration, and delivery best practices.
- Growth & Transformation – Awareness Certification – Gained foundational knowledge of organizational transformation and continuous improvement methodologies.
- Lean Techniques Exposure – Trained in Lean methodologies to improve operational efficiency, eliminate waste, and support process optimization.
- Agile Methodologies – Experienced in Agile Scrum practices, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
Affiliations
- Participant in TCS technical learning and digital upskilling programs focused on Mainframe, AI, and Cloud awareness.
- Fitness Enthusiast.
- Having quality time with family and friends.
Accomplishments
- Deputation in NORWAY on project basis.
- AI & Modern Technologies: ChatGPT, GitHub Copilot, Prompt Engineering, AI-Assisted Development, Machine Learning Fundamentals .
- Service & Commitment Award.
- BDA : Certificate in European Banking.
- BDA : Foundation Certificate in Capital Markets .
Timeline
ITA
TRYGG HANSA
05.2025 - Current
ITA
Nordea Bank
02.2024 - 04.2025
Production Support Specialist
American Express Company
01.2020 - 01.2024
Onsite Engineer
NORDEA BANK AB
04.2019 - 01.2020
COBOL Developer
ABN Amro
01.2018 - 12.2018
Production Support Engineer
American Express Company
12.2015 - 12.2016
Bachelor of Engineering Technology - Mechanical Engineering
Malnad College of Engineering Hassan