Mohanlal Dharavath
Customer Service Associate
New Delhi
Summary
Dynamic professional with a strong foundation in communication and problem-solving, honed through rigorous preparation for the UPSC Civil Services Examination. Certified by the British Council in Advanced English, I excel in client interaction and time management, ensuring high-quality customer support and effective presentation skills.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Civil Services Examination Preparation
UPSC
05.2020 - 12.2025
- Developed strong analytical, communication, and problem-solving skills through rigorous, multi-stage national exam preparation.
- Built discipline, time management, and high-pressure performance abilities.
Professional Communication Training
British Council, Delhi
10.2017 - 12.2019
- British Council certified in Advanced English and Business Communication (16 courses).
- Fluent in spoken and written English; trained in call handling, email, and client interaction.
- Strong listening, presentation, and interpersonal skills.
Education
B.Tech - Chemical Engineering
Indian Institute of Technology
Delhi 04.2001 -
Board of Intermediate Education, A.P. -
S.R. Junior College
A.P. 04.2001 -
Board of Secondary Education, A.P. -
Sri Chandra Memo. High School
A.P. 04.2001 -
Skills
- Communication
- Customer Support
- MS Office & Data Entry
- Process Adherence
- Time Management
Academic Projects | IIT Delhi
- B.Tech Thesis, IIT Delhi: Built mathematical model of CO₂absorption reactor to predict variables and improve efficiency
- Industrial Training – DCM Shriram Ltd., Chlor-Alkali Plant Designed & analyzed Shell-and-Tube Heat Exchanger; calculated key parameters and assessed 52% flooding
- Developed MATLAB-based model to automate distillation tray calculations; generated equilibrium curves and validated results
Interests & Hobbies
- Communication & negotiation
- Psychology & self-development
- Productivity tools (AI)
Timeline
Civil Services Examination Preparation
UPSC
05.2020 - 12.2025
Professional Communication Training
British Council, Delhi
10.2017 - 12.2019
B.Tech - Chemical Engineering
Indian Institute of Technology
04.2001 -
Board of Intermediate Education, A.P. -
S.R. Junior College
04.2001 -
Board of Secondary Education, A.P. -
Sri Chandra Memo. High School
04.2001 -