Mohanprasath Senthil
Udumalpet
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Senior Software Engineer
Aspire Systems
Chennai
10.2020 - Current
- Working as Technical Support Lead for HDFC Lifenext project for 1 year.
- Monitored server systems for potential issues or risks before they become critical incidents.
- Managed team of technicians responsible for providing remote technical support services.
- Provided after-hours emergency support when necessary.
- Developed and implemented technical support processes to ensure customer satisfaction.
Education
Bachelor of Engineering - Computer Engineering
Sri Eshwar College of Engineering
Coimbatore07-2020
Skills
- Supervision and leadership
- Having experience in AWS,Putty,MYSQL
- Having 25 years of experience in Technical Support
- And 1 year as a Lead in Technical Support role
- And also I have work experience on Java
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Timeline
Senior Software Engineer
Aspire Systems
10.2020 - Current
Bachelor of Engineering - Computer Engineering
Sri Eshwar College of Engineering
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