Mohanpreet Kaur
Kapurthala
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Branch Manager
axis bank Ltd
sangal sohal jalandhar
06.2024 - Current
- Managed daily branch operations and ensured compliance with bank policies.
- Supervised staff and facilitated training to enhance customer service skills.
- Coordinated branch activities to improve workflow and efficiency across departments.
- Oversaw cash management processes and maintained accurate financial records.
- Developed marketing strategies to promote banking products and services locally.
- Resolved customer inquiries promptly and effectively to maintain satisfaction levels.
- Analyzed branch performance metrics to identify areas for improvement.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Operations Manager
axis Bank Ltd
mansurwal dona
06.2022 - 06.2024
- Oversaw daily branch operations and ensured compliance with company policies.
- Managed inventory levels and coordinated supply chain logistics for efficiency.
- Trained staff on operational procedures and customer service best practices.
- Managed branch files per recordkeeping and compliance requirements.
- Maintained accurate records of financial transactions.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
Education
MBA - HR And Markerting
Punjab Technical University
Hoshiarpur Pb India06-2014
BBA - Commerce
Guru Nanak Dev University
Amritsar, PB, India06-2012
Skills
- Customer relations
- Branch operations handling
- Team building and training
- Business development
- Branch operations
- Customer service
- Team leadership
- Regulatory compliance
- Cash management
- Relationship building
Personal Information
- Date of Birth: 26/12/1991
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient
C2
Hindi
Proficient
C2
Punjabi
Proficient
C2
Timeline
Branch Manager
axis bank Ltd
06.2024 - Current
Branch Operations Manager
axis Bank Ltd
06.2022 - 06.2024
MBA - HR And Markerting
Punjab Technical University
BBA - Commerce
Guru Nanak Dev University