Mohanpreet Singh

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored staff on store policies, product knowledge, and customer engagement techniques.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends and adjust merchandising strategies accordingly.

Implemented proactive measures such as regular audits to diminish customer complaints, while refining quality evaluation procedures to enhance efficiency. Fostered cross-departmental collaboration to maintain uniform quality standards, resulting in heightened customer satisfaction. Conducted thorough employee training sessions on quality control methodologies, elevating company-wide awareness and adherence to standards.

As a Technical support representative, I have assisted customers with hardware, software, and network issues via various channels. I have documented interactions, maintained knowledge bases, and escalate complex issues. Quality assurance, continuous learning, and adherence to policies are key factors while fulfilling my role. Collaborated with teams for product improvement and customer feedback is essential. Efficient troubleshooting and emphasis on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.

As a Sales Manager at Gurdip Store, your core responsibilities revolve around driving sales growth, managing a sales team, and ensuring customer satisfaction. You'll be tasked with setting and achieving sales targets through strategic planning and effective team management. This involves analyzing market trends, setting realistic goals, and developing sales strategies to meet objectives. Utilizing tools like Power BI, you'll track performance metrics and generate insights to optimize sales efforts. Additionally, you'll oversee task management using JIRA, assigning responsibilities to team members and ensuring timely completion. Your role also entails fostering a positive work environment, providing leadership and support to the sales team, and conducting regular performance evaluations. By staying informed about market dynamics and competitor activities, you'll be able to identify opportunities for growth and maintain a competitive edge. Through your efforts, you'll drive success for the sales team and contribute to the overall growth and profitability of Gurdip Store.