Mohanraj B

• Enhanced IT infrastructure performance by implementing effective solutions for New Business Ventures.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Managed and motivated team members to be productive and engaged in work.
• Optimized workflow processes by implementing automation tools, significantly reducing manual labor requirements and improving project turnaround times.
• Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
• Evaluated IT capital budget to measure and monitor fixed asset proposals.
• Implemented and maintained technology and software budget
• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Accomplished multiple tasks within established timeframes.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Coordinated with Team to upgrade technology infrastructure, enhancing operational efficiency and data security.

Network and Server Upgrades:

• Successfully migrated and upgraded various servers and implemented new systems with no downtime and minimal support.
• Deployed development servers and services in Azure Cloud to support new ERP systems.

On-Premise and Cloud Projects:

• Implemented DevOps, Azure AD Password Protection, and Fortinet Firewall during the pandemic.
• Set up IT infrastructure for new sites in multiple locations, including Sri Lanka and various cities in India.
• Implemented cloud backup, Intune Device Management, and established IT setup for new business ventures.

Cost-Effective Initiatives:

• Optimized connectivity, reduced costs with software-based solutions, and introduced open-source tools for data backup and monitoring.
• Deployed various systems to manage IT assets and track software usage efficiently.

Security Enhancements:

• Implemented next-generation firewall, MFA, and secure access systems.
• Deployed comprehensive security measures like DFS, Microsoft Defender, and Zscaler VPN for enhanced protection.

• Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
• Aligned IT solutions and deliverables with company strategic vision.
• Conducted regular audits of systems, networks, and security protocols to maintain compliance with industry standards and regulations.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
• Continuously evaluated the performance and capacity requirements of the company's IT infrastructure managed through various components, making recommendations to senior management on any necessary upgrades or enhancements.

Projects: Enhanced IT infrastructure performance by implementing effective solutions and strategies.

• Ford Bailment Project (July 2016 - Aug 2016)
• Ford Transport Management Project (Aug 2015 - Oct 2015)
• 3PL Export & Import Warehousing IT Infrastructure (Aug 2015 - Oct 2015)

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• Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
• Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.

Query Response: Timely and accurate resolution of user queries.

Application Support: Handle problems related to POS systems, Oracle applications, PDA devices, barcode scanners.

Antivirus Management: Manage Symantec Enterprise Antivirus server and clients.

Network Management: Handle unmanageable network switches and troubleshoot network problems.

Hardware Procurement: Procure hardware devices and interact with vendors for hardware servicing.

Installation & Configuration: Install and configure desktops and laptops.

Database Administration: Create and delete user accounts, and take database backups.

End-to-End Support: Support hardware and software for servers, POS Systems, User PCs, printers, and UPS.