Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
Mohanraj M

Mohanraj M

Chennai

Summary

Accomplished Team Manager with extensive experience at Cognizant Technology Solutions. Led a team of 200+ members and managed program delivery, client interactions, and operational standards. Expertise in SLA management, process improvement, and cost reduction. Skilled in e-commerce, data analysis, SEO, inventory and vendor management, UX/UI design, digital marketing, and project management. Strong communication skills and a commitment to driving organizational success through innovative solutions and strategic partnerships.

Overview

1
1
Certification

Work History

Team Manager

Cognizant Technology Solutions
  • Managed complete program delivery
  • Built and maintained lasting partnerships with program stakeholders and key collaborators
  • Handled client interactions across the UK and US
  • Directed work execution, established KRAs, and measured team’s output
  • Maintained high standards of operations by setting daily goals and supervising compliance with SOPs
  • Managed turnaround time, SLA management, and partnered with content service providers to obtain superior materials
  • Led a diverse team of over 200 members, including content writers, quality auditors, sizing analysts, and data analysts
  • Spearheaded process improvement initiatives, reducing operational costs by 10% while maintaining quality outputs
  • Developed and delivered comprehensive training programs, improving team skills and performance
  • Produced daily digital catalogs with information-rich content

Various E-commerce Projects

Walmart & Saint-Gobain
  • E-commerce management: Managing online stores, product listings, and customer experiences
  • Data analysis: Analyzing sales data, customer behavior, and market trends
  • SEO optimization: Improving search engine rankings and online visibility
  • Inventory management: Ensuring accurate stock levels and efficient supply chain operations
  • Vendor management: Coordinating with suppliers and maintaining strong relationships
  • UX/UI design: Enhancing the user experience and interface design for better customer engagement
  • Digital marketing: Utilizing online marketing strategies, including email campaigns, social media, and PPC advertising
  • Problem-solving: Addressing challenges and finding innovative solutions
  • Project management: Planning, executing, and closing projects efficiently
  • Communication: Excellent written and verbal communication skills for effective collaboration and stakeholder engagement

Education

M.Sc. - Bioinformatics

Muthyammal College
Rasipuram
01.2010

B.Sc. - Bioinformatics

Government Arts College
Musiri
01.2008

Skills

  • Front Line Leadership
  • Microsoft Office Suite Proficiency
  • Leadership Skills
  • Interpersonal Effectiveness
  • Mentoring and Coaching
  • Contractual Understanding
  • SLA Management
  • Project Mentoring
  • In-Process Metrics Management
  • Lean Methodologies
  • Kaizen
  • Value Stream Mapping
  • Skill Development
  • Certification & Calibration
  • Process Re-engineering
  • Automation
  • RCA & CAPA Management
  • Process Audit
  • Technology Solutions
  • Right First Time Implementation
  • Client Handling
  • Cross-Functional Team Coordination
  • Catalog Management
  • Product Information Management (PIM)
  • Inventory Control
  • Data Analysis
  • E-commerce
  • Vendor Management
  • Market Research
  • Project Management
  • Quality Assurance
  • Compliance
  • Inventory Accuracy
  • Cost Reduction
  • Sales Growth
  • Efficiency Improvements
  • Process Optimization
  • Customer Satisfaction
  • Supplier Relationships

Certification

  • Certified Six Sigma – Yellow Belt
  • Certified Data Analyst
  • Certified Citizen Developer (Power Apps, Power Automate Desktop, Ui-path, & Power BI)
  • Certification in Credence
  • Certification in Six Thinking Hats
  • Certification in Interviewing Skills
  • Certification in MS Excel

Awards

  • Magnetizer Annual Award for Delivery Excellence
  • Leading Edge Award for effective planning and leadership
  • Gold & Platinum Award for maximum time saved in BOT development (GOB-League Hackathon)
  • Bronze Award for AHT reduction and quality improvement
  • Unicorn Award for process value addition
  • Coral Award (twice) for process value addition
  • Numerous internal awards for work commitment, productivity, and efficiency, including:
  • Spotlight Award
  • Game Changer Award
  • Unicorn Award
  • Customer Hero Award
  • Mento Award
  • Honeybee Award

Timeline

Team Manager

Cognizant Technology Solutions

Various E-commerce Projects

Walmart & Saint-Gobain

M.Sc. - Bioinformatics

Muthyammal College

B.Sc. - Bioinformatics

Government Arts College

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Mohanraj M