MOHANRAJ R
ORAKATTUPETTAI
Summary
Resourceful Senior Dispatcher known for high productivity and efficiently completing tasks. Specialize in advanced communication, logistics coordination, and crisis management skills. Excel in time management, problem-solving, and adaptability to ensure seamless operations and team unity under pressure.
Overview
8
8
years of professional experience
Work History
Senior Dispatcher
Efficacy (Hanon Automotive Pvt Ltd)
Maraimalai Nager
07.2022 - Current
- Assigned and monitored daily tasks for dispatchers.
- Coordinated with other departments to ensure efficient delivery of services.
- Analyzed data to identify areas of improvement in the dispatch process.
- Developed strategies to increase efficiency and reduce costs associated with dispatching operations.
- Provided guidance and support to junior dispatchers on procedures and protocols.
- Maintained records and logs related to dispatch operations.
- Investigated customer complaints regarding service delivery issues.
- Resolved conflicts between drivers, customers, and other stakeholders in a timely manner.
- Evaluated existing processes and identified opportunities for improvement.
- Managed scheduling of vehicles and personnel resources to meet customer demands.
- Performed quality control checks on outgoing orders prior to dispatch.
Dispatch Assistant
AGN Logistics(Hanon Automotive Pvt Ltd)
Maraimalai Nager
06.2019 - 06.2022
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
- Played a key role in improving on-time delivery rates by monitoring driver progress closely throughout their assigned routes.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Liaised frequently with customers via phone or email to provide updates on order status .
- Ensured compliance with safety protocols during dispatch operations, reducing accidents and maintaining a safe working environment.
- Enhanced dispatch efficiency by streamlining communication processes between departments.
- Optimized vehicle routing plans by analyzing historical data patterns and utilizing advanced mapping tools.
- Conducted regular audits of dispatched goods against invoices, minimizing discrepancies and enhancing inventory accuracy.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
Floor Staff Member
TVS Logistics Services(Hanon Automotive Pvt Ltd)
Maraimalai Nager
05.2017 - 05.2019
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods to customer
- Streamlined warehouse operations, leading team to organize inventory efficiently.
- Streamlined communication with logistics team, ensuring timely dispatch of goods.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Vehicle tracking until delivery the goods to the customer and maintain supporting documents.
- Used forklifts and pallet jacks to relocate products.
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
- Supported continuous improvement, suggesting and implementing process enhancements.
Education
Bachelor of Science - B.com(C.A)
Annai Therasa Arts & Science College
Chengalpattu01-2016
Skills
- Driver communication
- Routing orders
- Delivery support
- Closing tickets
- Dispatching procedures
- Processing orders
- Prioritizing calls
- Improving operations
- Delivery procedures
- Work order generation
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Senior Dispatcher
Efficacy (Hanon Automotive Pvt Ltd)
07.2022 - Current
Dispatch Assistant
AGN Logistics(Hanon Automotive Pvt Ltd)
06.2019 - 06.2022
Floor Staff Member
TVS Logistics Services(Hanon Automotive Pvt Ltd)
05.2017 - 05.2019
Bachelor of Science - B.com(C.A)
Annai Therasa Arts & Science College
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