Summary
Overview
Work History
Education
Skills
Timeline
Generic
MOHANRAJ SELVAM

MOHANRAJ SELVAM

Customer Service Associate
Chennai

Summary

Experienced contact center professional with over a decade of expertise in effectively communicating with customers through email and online chat platforms. Proven track record of resolving a wide range of customer concerns, ensuring satisfaction and maintaining positive relationships. Adept at quickly understanding customer needs and providing accurate, timely solutions. Committed to delivering exceptional service and exceeding customer expectations in every interaction.

Overview

14
14
years of professional experience
2
2
Languages

Work History

VCS Associate

Amazon
05.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Technical Support Engineer

Serein Software Solutions Pvt Ltd
01.2016 - 04.2021
  • Offers strong computer skills in Remote Support Troubleshooting and delivers exceptional communication with keen attention to detail
  • Multitasks and thinks critically and analytically to problem solve and produce satisfied customers
  • Researched and identified problems with computers and advised staff and clients on plans of action
  • Linked computers to network and peripheral equipment, including printers and scanners
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation

Support Engineer

IV Support Technologies Pvt Ltd
10.2012 - 04.2015
  • Researched and identified problems with computers and advised staff and clients on plans of action
  • Linked computers to network and peripheral equipment, including printers and scanners
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation

Support Engineer

CSS CORP
10.2011 - 10.2012
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Helped streamline repair processes and update procedures for support action consistency
  • Patched software and installed new versions to eliminate security problems and protect data

Executive

HCL
09.2010 - 10.2011
  • Worked in a project Bank of Ireland back-office process in HCL
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Performed customer transactions for checks deposits and withdrawals through beneficiary

Education

HSC -

Government Model Higher Secondary School
Chennai, India
04.2001 -

SSLC -

Government Model Higher Secondary School
Chennai, India
04.2001 -

Skills

Multitasking abilities

Computer proficiency

Technical Support

Troubleshooting

Remote Support

Chat Support

MS Office

Computer skills

Data entry

Timeline

VCS Associate

Amazon
05.2024 - Current

Technical Support Engineer

Serein Software Solutions Pvt Ltd
01.2016 - 04.2021

Support Engineer

IV Support Technologies Pvt Ltd
10.2012 - 04.2015

Support Engineer

CSS CORP
10.2011 - 10.2012

Executive

HCL
09.2010 - 10.2011

HSC -

Government Model Higher Secondary School
04.2001 -

SSLC -

Government Model Higher Secondary School
04.2001 -

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MOHANRAJ SELVAMCustomer Service Associate