Mohana Rao Jalumuru
Hyderabad
Summary
Dynamic Mortgage Analyst with proven expertise at HSBC Electronic Data Processing, excelling in mortgage processing and customer service. Recognized for enhancing client satisfaction through effective problem-solving and meticulous data accuracy. Skilled in financial analysis and adept at utilizing Microsoft Excel to streamline operations and improve transaction processing efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mortgage Analyst
HSBC Electronic Data Processing India Private Limited
Hyderabad
10.2023 - Current
- Processed pre-drawdown mortgage applications.
- Working with UK mortgage general inquiries.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Reviewed loan applications and verified accuracy of borrower information.
- Maintained accurate records in accordance with company policy and procedures.
Processor Client Onboarding and Account Opening
HSBC Electronic Data Processing India Private Limited
Hyderabad
10.2021 - 09.2023
- Worked as a Processor, Client Onboarding, and Account Opening associate in the Canada Mortgage process.
- Mortgage loan administration related queries processed.
- Processed customer's loan servicing queries.
- Transactions
- Researched discrepancies on account activity by contacting customers or other departments.
- Generated reports to track daily transactions and prepare summaries for management review.
- Processed payments and deposits in a timely manner.
Customer Service Executive
HSBC Electronic Data Processing India Private Limited
Visakhapatnam
08.2016 - 10.2021
- Joined as a customer service executive in Marks and Spencer's Credit General Correspondence.
- Dealt with queries from M&S customers regarding their M&S debit cards, credit cards, store cards, and personal reserve accounts.
- Also processed travel money, and customer queries and requests about our loyalty scheme, and Premium Club membership.
- Addressed customer queries through letters and emails through outlook.
- Tracked progress on projects using reporting tools such as Microsoft Excel spreadsheets.
- Compiled and organized data into reports using Microsoft Excel.
Operations Associate
WNS Global Services Private Limited
Visakhapatnam
04.2013 - 08.2016
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Monitored performance metrics related to the speed, accuracy and efficiency of data entry operations.
- Provided support to team members in regards to questions or issues related to data entry operations.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Investigated customer complaints related to product quality and took corrective action as needed.
- Maintained accurate records of quality assurance activities and results.
Customer Service Executive
Muthoot Fincorp Private Limited
Srikakulam
01.2012 - 04.2012
- Worked as a customer service executive in Muthoot Fin Corp.
- Processed Gold Loan activities in branch.
- Processed customers data entry, gold apprising, account checking.
- Face to face customer interaction daily.
Education
MBA - Human Resources And Marketting
GBR Degree College And PG Courses
East Godavari04-2011
Skills
- Mortgage processing
- Loan administration
- Financial analysis
- Customer service
- Data accuracy
- Problem solving
- Problem-solving abilities
- HUB applications
- Outlook knowledge
- Microsoft Excel
- Transaction processing
- Computer skills
- Microsoft Word
- Loan processing coordination
- Verbal and written communication
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Certification
- PGDCA
Timeline
Mortgage Analyst
HSBC Electronic Data Processing India Private Limited
10.2023 - Current
Processor Client Onboarding and Account Opening
HSBC Electronic Data Processing India Private Limited
10.2021 - 09.2023
Customer Service Executive
HSBC Electronic Data Processing India Private Limited
08.2016 - 10.2021
Operations Associate
WNS Global Services Private Limited
04.2013 - 08.2016
Customer Service Executive
Muthoot Fincorp Private Limited
01.2012 - 04.2012
MBA - Human Resources And Marketting
GBR Degree College And PG Courses
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