Mohan Singh Patel
Collection Officer
Narmdapuram (Hoshangabad)
Summary
Experienced Test Administrator with over 6 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Debt Collections Officer
ICICI Bank
Semri Harchand
09.2023 - Current
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Administrator
NSEIT LIMITED
Hoshangabad
10.2016 - Current
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Reviewed reports produced by accounting department to assess organization's financial health.
- Completed special projects through planning, guidance and tracking metrics.
- Worked with IT department to address technology issues and shortfalls.
- Performed database management and analysis of business functions and processes.
- Advised on technical improvements to enhance internal systems and processes.
- Organized office operations, leading daily activities and controlling correspondence.
- Received purchase orders and processed invoices for payment.
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Coordinated standardized and individual exams, site organization and scheduling.
- Maintained confidentiality of test results.
- Maintained database systems to track and analyze operational data
Accountant Cum Computer Operator
Co-operatives Society
Hoshangabad
01.2011 - 10.2016
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Monitored company inventory to keep stock levels and databases updated.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drove operational improvements which resulted in savings and improved profit margins.
Sales Manager
Reliance Nippon life Insurance Company Limited
Hoshangabad
07.2010 - 12.2010
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Recruited and hired top-level talent to add value and expertise to sales department. Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Education
PGDCA - Post Graduate Diploma in Computer Application
01.2015 - 12.2016
B. Com - Banking And Financial Support Services
01.2004 - 04.2009
12th - PCM
07.2001 - 06.2002
Skills
Documentation and reporting
Mail handling
Expense reporting
Project Management
Bookkeeping
Sorting and labeling
Office management
Technical Support
Teamwork and Collaboration
Security updates
System monitoring
Network Management
Document management
Project coordination
Filing and data archiving
Customer relations and communications
Report analysis
Writing reports
Documentation and control
Computer Hardware and Software Troubleshooting
Hardware and software installation
Timeline
Debt Collections Officer - ICICI Bank
09.2023 - Current
Administrator - NSEIT LIMITED
10.2016 - Current
MakhanLalChaturvedi National University - PGDCA, Post Graduate Diploma in Computer Application
01.2015 - 12.2016
Accountant Cum Computer Operator - Co-operatives Society
01.2011 - 10.2016
Sales Manager - Reliance Nippon life Insurance Company Limited
07.2010 - 12.2010
N M V Collage - B. Com, Banking And Financial Support Services
01.2004 - 04.2009
Guru Govind Singh Khalsa Higher Secondary School - 12th , PCM
07.2001 - 06.2002