Summary
Overview
Work History
Education
Skills
Notable Accomplishments
Personal Information
Locationpreference
Timeline
CustomerServiceRepresentative
MOHASIN PINJARI

MOHASIN PINJARI

Sales Manager
Nasik

Summary

A visionary professional, offering over 10 years of experience in planning & implementing sales strategies over a multi-state territory as well as spearheading business operations and in-depth understanding of Banking & Financial sector Extensive grass root - experience of managing sales & business development across Jalgaon, Chalisgoan, and Nashik District, Maharashtra Enterprising Leader with capacities of establishing new branches, managing the end-to-end operations, formulating operational procedures & systems while focusing on business objectives & goals Strategic Leader & Planner with consistent record of identifying/exploring new & untapped business opportunities, driving growth and augmenting profitability Innovative Manager with skills of building and maintaining healthy business relations with high net-worth and corporate clients and ensuring high client satisfaction matrices by achieving delivery & service quality norms Well-organized with a record of assisting management to achieve measureable performance improvements through requirements definition and transparent reporting and focus on leveraging technology for business process improvements In-depth understanding of all processes connected with Banking industry including RBI obligations & guidelines Thorough understanding in brand building all forms of brand communication, growing brands sales & consumer franchise & managing professional associates Expertise of augmenting business, penetrating new markets for business excellence and introducing new products; proven success in establishing strategic alliances with key decision-makers in target organizations for revenue & business growth Successfully led the expansion of distribution network, accomplished steady increase in sales year-after-year and developed relationships with the distribution networks to explore and develop new opportunities A goal-oriented analyst with a track record of achieving excellence and developing competency levels; working collaboratively with key stakeholders, external quality assurance officers to facilitate quality

Overview

10
10
years of professional experience
2013
2013
years of post-secondary education

Work History

Sales Manager (Relationship Manager)

ICICI Bank
06.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.

Assistant Manager (Sales Manager)

IIFL Finance
04.2022 - 06.2024
  • Providing doorstep Gold Loans at Home
  • Marketing in the local market & conveying interested customers
  • Facilitating customer satisfaction by executing personal communication and frequent follow-ups
  • Attending customer and addressing customer grievances w.r.t
  • Gold Loan process & various schemes available at IIFL
  • Verifying customer's KYC & complete online registration
  • Ensuring to adhere to standard operations procedure of organization and maintaining all important registers at branch level
  • Providing after-sales service to existing customers and obtaining references from them to increase customer base
  • Ensuring to bring in New CUIDs (New Customers) and maintaining good relationship with existing customers for generating renewal & referral business
  • Participating in field-marketing activities to improve the brand visibility of IIFL Gold Loan branch in the proper catchment areas and generating leads for prospective customers
  • Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and updating in system
  • Ensuring strong follow-up for interest collections to keep NPAs in control & thereby achieving higher revenue
  • Driving cross-selling of other financial products to existing customers
  • Monitoring portfolio performance of clients, ensuring compliance with statutory requirements laid by acts governing banking regulations
  • Supervising client feedback and managing escalations with the objective of improving upon services
  • Discussing financial requirements & rendering sustained advisory services to personal & business clients
  • Adhering to compliance procedures and participating in required compliance training
  • Providing financial planning & advisory services aligning to customer needs and investment profile review
  • Assisting customers with all operations pertaining to savings and deposit accounts & with overall banking needs
  • Responding and taking corrective steps on Internal and RBI audit observations related to CGRM, and achieving satisfactory ratings, ensuring no critical lapses which lead to regulatory sanctions
  • Supervising and ensuring internal grievance resolution units adhere to SOPs while recording, acknowledging and appropriately responding to customer complaints received through all channels
  • Ensuring resolution of all presidential complaints within turnaround-time (TAT) including those received through Media, Consumer Courts, and RBI

Branch Manager

Shriramcity Union Finance Ltd.
04.2019 - 04.2022
  • Evaluated (Gold Loan & Personal Loan) applications
  • Trained & developed new team members in alignment with branch service standards and objectives
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups
  • Developed sales strategy to meet established sales objectives
  • Headed Business Development of GL & PL Sale Operations
  • Provided effective customer services consistently
  • Assisted the employees in sales and services development

Assistant Branch Manager

Shriramcity Union Finance Ltd.
04.2017 - 04.2019

Sales Executive

Shriramcity Union Finance Ltd.
12.2014 - 03.2017

Education

B.Com. -

North Maharashtra University
10.2012

HSC - undefined

Nasik Divisional Board

Skills

Sales Planning & Forecasting

Notable Accomplishments

  • Successfully completed 12 Crore Gold Loan within 24 months any Audit Query
  • Topped Nashik Zone in IIFL
  • Successful Completed months on months 5 Crore Jewel Loan Incremental Growth in Nashik Region in ICICI Bank.

Personal Information

Date of Birth: 13/12/1991

Locationpreference

Nashik, Maharashtra

Timeline

Sales Manager (Relationship Manager)

ICICI Bank
06.2024 - Current

Assistant Manager (Sales Manager)

IIFL Finance
04.2022 - 06.2024

Branch Manager

Shriramcity Union Finance Ltd.
04.2019 - 04.2022

Assistant Branch Manager

Shriramcity Union Finance Ltd.
04.2017 - 04.2019

Sales Executive

Shriramcity Union Finance Ltd.
12.2014 - 03.2017

HSC - undefined

Nasik Divisional Board

B.Com. -

North Maharashtra University
MOHASIN PINJARISales Manager