MOHD AASIM

• Serving as primary point of contact for support relating to owned solutions and products.
• Responding to support requests from end-users and patiently walk individuals through basic troubleshooting tasks.
• Technical Support on Zypp software Applications & Dashboards with the help of RDBMS (MySQL) and on IoT related issues on Electric Vehicles
• Documenting faults and bugs for referral to development team for use in updates.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Explain technical information in clear terms to non-technical individuals to promote better understanding.

In Troubleshooting I was looking into-

• Troubleshooting all type of faults in IOT Based Energy Management System
• Providing Remote/On-site customer support to client's for immediate possible assistance.
• Analyzing data from plotter dashboard to found behavior of the issues from data points.
• Making a report of reported issues and sharing with the development team for their permanent fix.

In Operations I was looking into the end-to-end project execution which includes-

• Site Survey, BOQ preparation & work planning
• Coordination with our Procurement, Assembly, Testing and Logistics team
• Co-ordination with client side before EMS installation & discussion of Installation plan with them
• Coordination with the on-field team to Instruct the installation as per the scope of work & lead time.
• Load mapping, Testing and Commissioning of IOT based Energy Management System.

• Boosted service quality by continually updating technical knowledge and staying current with industry trends.
• Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.