Summary
Overview
Work History
Education
Skills
Languages
Certification
DECLARATION
Timeline
Generic
Mohd Abdullah

Mohd Abdullah

New Delhi

Summary

Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues, while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems, and contributing positively to team performance. Proven ability to translate complex concepts into laypeople's terms, enhancing user understanding.

Overview

4
4
years of professional experience

Work History

Hardware and Technical Support Engineer

Lynkit Solution Pvt Ltd
New Delhi
06.2024 - Current
  • Project Planning and Implementation.
  • Provide technical support to the customer.
  • Device (RFID) Configuration and Troubleshooting.
  • Product training for juniors and customers.
  • Responsible for supporting customers on a call basis.
  • Configuration and installation of RFID devices (SEUIC Reader).
  • GPS E-Lock Device QC with the Team.
  • Motivation, End-User Support, and Project Handling.

O&M Engineer

Mantra Softech India Pvt Ltd
Ahmadabad
07.2021 - 12.2023
  • Handling the Biometric Attendance project for JSW Steel, JSW Paint, and JSW Energy, across India.
  • Planned and executed the installation and configuration of more than 800 FRS devices.
  • Provide technical support to customers to understand how to use and deploy our product.
  • Provide and maintain the database in SQL for a smooth salary process.
  • Access control device configuration with a boom barrier.
  • HR 15: Software Configuration for RFID Devices.
  • Data analysis of JSW Group employees.
  • Managing clients for smooth support.

Education

Diploma in Spanish (Part Time)

Jamia Millia Islamia
New Delhi
09-2024

Mechanical Engineering

Rajiv Gandhi Proudyogiki Vishwavidyalaya (R.G.P.V)
Bhopal (MP)
05-2019

Skills

  • Technical support
  • Device configuration
  • Data analysis
  • Project management
  • Client relations
  • Training delivery
  • Team collaboration
  • Problem solving
  • SQL database management
  • Technical expertise
  • Hardware upgrades
  • Software installation
  • Hardware configuration
  • Email communication
  • User training
  • Relationship building
  • Application installations
  • Customer service

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
Spanish
Elementary (A2)
A2

Certification

  • Structured Query Language (SQL)
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Word

DECLARATION

  • Here I am kindly declaring that the above-mentioned details are all true to the best of my knowledge and belief

Timeline

Hardware and Technical Support Engineer

Lynkit Solution Pvt Ltd
06.2024 - Current

O&M Engineer

Mantra Softech India Pvt Ltd
07.2021 - 12.2023

Diploma in Spanish (Part Time)

Jamia Millia Islamia

Mechanical Engineering

Rajiv Gandhi Proudyogiki Vishwavidyalaya (R.G.P.V)

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