Autocad
MOHD ABDUL SHAFI
Assistant Bodyshop Manager
Hyderabad,TG
Summary
Accomplished Assistant Bodyshop Manager with 07 years of experience consistently rising through ranks. Well-versed in Automobile industry, personnel management. Dedicated to complete knowledge of company products and services for optimized customer service. Dependable, hardworking and level- headed in addressing diverse problems. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
Languages
2
2
Certifications
18
18
years of post-secondary education
7
7
years of professional experience
Work History
Assistant Bodyshop Manager
JayabheriAutomotives Pvt ltd
Hyderabad, TG
07.2017 - Current
- Hiring, training, motivate and monitor performance of the team.
- Achieved the workshop labour target consistently with help of increase in vehicle flow-in strategy.
- Established and optimized schedules to keep service in line with forecasted demands.scheduling and assisting the work of the team.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Achieved the Safety, service and customer satisfaction by carrying out day-day-day duties accurately and efficiently.
- Supervised work of contracted employees to keep on task for timely completion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Establishing and maintaining good working relationships with team and insurance adjusters.
- Establishing and maintaining good working relationships with customers to encourage repeat and referral business.
- Understand, keeps abreast of and complies with central, state
and local regulations that effect bodyshop operations such as hazardous waste disposal,OSHA. - Facilitate and/or conduct technical trainings.Send
employees to appropriate training schools as needed.
Bodyshop Advisor
Sri Sri Sri Autocars India Pvt Ltd
Hyderabad, TG
05.2015 - 06.2017
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using subject knowledge to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Overlooked Insurance surveys and work approval and delivery orders.
- Maintained healthy relationship with Insurance surveyors.
- Communicated professionally with colleagues,denters,painters and technicians.
- Recommended products such as accessories and VAS to customers, thoroughly explaining details.
- Overlooking the vehicle inspection after workdone and check the point-point details.
- Handling the delivery process as well as billing of the workdone and processing payment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
Adarsha automotives private ltd
Hyderabad, TG
08.2014 - 04.2015
- Greet customers and offer excellent customer service from intake to release of their vehicles.
- Determine and diagnose car issues based on customer description and vehicle condition.
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Maintained high customer satisfaction standards to meet or exceed targets.
- Escalated issues or delay to next level to remain compliant with company's standards and procedures.
- Invoice and collect payment from customers for services rendered.
Education
Bachelor of Technology - Mechanical Engineering
Bharat Institute of Engineering And Technology
Hyderabad 08.2010 - 07.2014
Board of Intermediate Education - Mathematics,Physics And Chemistry
M S Junior College
Hyderabad 08.2008 - 06.2010
Board of Secondary Education - Secondary School Certificate (SSC)
Sacred Heart High School
Hyderabad 07.1996 - 05.2008
Accomplishments
- National Level Service Excellence championship ( Maruti Suzuki) 2019 Finalist.
- Achieved cent percentile targets with accuracy and efficiency.
- Supervised team of 35 staff members.
Software
NDT Level 2
Microsoft office
Certification
Autocad
Timeline
Assistant Bodyshop Manager
JayabheriAutomotives Pvt ltd
07.2017 - Current
NDT Level 2
02-2016
Bodyshop Advisor
Sri Sri Sri Autocars India Pvt Ltd
05.2015 - 06.2017
Service Advisor
Adarsha automotives private ltd
08.2014 - 04.2015
Autocad
06-2014
Bachelor of Technology - Mechanical Engineering
Bharat Institute of Engineering And Technology
08.2010 - 07.2014
Board of Intermediate Education - Mathematics,Physics And Chemistry
M S Junior College
08.2008 - 06.2010
Board of Secondary Education - Secondary School Certificate (SSC)
Sacred Heart High School
07.1996 - 05.2008
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