MOHD AHMED
Hyderabad
Summary
To seek a quality employment in an organization where my knowledge can be shared and enriched. Looking for the opportunity where I can improve my abilities and contribute towards organization.
Overview
1
1
Certification
Work History
Customer Service Agent
AirIndia Sats Hyderabad
03.2018
- Handling Vistara Airline & Flynas above the wings operations, such as check in, boarding, cabin appearance, GD clearance for immigration and customs for arrival and departure, documents check, etc
Customer Service Executive
IndiGo
Hyd
03.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Intermediate -
SRI CHANDRA
B.com (computers) -
Pioneer Degree College, Osmania University
01.2022
S.S.C -
KilpathrikMission High School
01.2013
Skills
- Excellent communication
- Passionate about work
- Quick learner & hard work
- Friendly nature with other
Languages
English
Hindi
Personal Information
- Father's Name: LATE MOHD GHOUSE
- Date of Birth: 21/06/1996
- Marital Status: Single
Areas Of Interest
- Community Involvement: I use to make time for such gatherings and functions where community is gathered where i can meet new people and I can mingle with people from different places.
- Travelling: I love to explore things and places and I love travelling as most of my free time I utilize to travel to any places.
Training
- ERP (Emergency responses program)
- Delay flight
- Diverted flight
- Disruption flight
- Cancel flight
- Gate change
- Emergency Flight
- UMNR / YP/ BLND / DEAF
- Meda Passenger
- Stretcher passenger
- Avsec
- DGR
Disclaimer
I here by declare that the information furnished above is true and accurate
Role
ROLE
I lead boarding Gates and also performs counter Controlling & part where in I
act as a SPOC (single point of contact with all the a allocations
Gate incharge
I got promotion for Vistara airlines as a acting supervisor
Certification
Highest appreciation on Twitter and NPS
Customer service first award
The Peer award
Timeline
Customer Service Executive
IndiGo
03.2024 - Current
Customer Service Agent
AirIndia Sats Hyderabad
03.2018
Intermediate -
SRI CHANDRA
B.com (computers) -
Pioneer Degree College, Osmania University
S.S.C -
KilpathrikMission High School