MOHD AHMED
Hyderabad
Summary
To seek a quality employment in an organization where my knowledge can be shared and enriched. Looking for the opportunity where I can improve my abilities and contribute towards organization.
Overview
1
1
Certification
Work History
Customer Service Agent
AirIndia Sats Hyderabad
03.2018
- Handling Vistara Airline & Flynas above the wings operations, such as check in, boarding, cabin appearance, GD clearance for immigration and customs for arrival and departure, documents check, etc
Customer Service Executive
IndiGo
03.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Intermediate -
SRI CHANDRA
B.com (computers) -
Pioneer Degree College, Osmania University
01.2022
S.S.C -
KilpathrikMission High School
01.2013
Skills
- Excellent communication
- Passionate about work
- Quick learner & hard work
- Friendly nature with other
Languages
English
Hindi
Personal Information
- Father's Name: LATE MOHD GHOUSE
- Date of Birth: 21/06/1996
- Marital Status: Single
Areas Of Interest
- Community Involvement: I use to make time for such gatherings and functions where community is gathered where i can meet new people and I can mingle with people from different places.
- Travelling: I love to explore things and places and I love travelling as most of my free time I utilize to travel to any places.
Training
- ERP (Emergency responses program)
- Delay flight
- Diverted flight
- Disruption flight
- Cancel flight
- Gate change
- Emergency Flight
- UMNR / YP/ BLND / DEAF
- Meda Passenger
- Stretcher passenger
- Avsec
- DGR
Disclaimer
I here by declare that the information furnished above is true and accurate
Role
ROLE
I lead boarding Gates and also performs counter Controlling & part where in I
act as a SPOC (single point of contact with all the a allocations
Gate incharge
I got promotion for Vistara airlines as a acting supervisor
Certification
Highest appreciation on Twitter and NPS
Customer service first award
The Peer award
Timeline
Customer Service Executive
IndiGo
03.2024 - Current
Customer Service Agent
AirIndia Sats Hyderabad
03.2018
Intermediate -
SRI CHANDRA
B.com (computers) -
Pioneer Degree College, Osmania University
S.S.C -
KilpathrikMission High School
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