Mohd Amanulla
BCA
Delhi
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Associate
Cogent E - Services Private Limited
Noida
2021.03 - Current
- Resolve customer's query over the chat, email and call.
- Working with Chat Team, Email Team, UAE Team and Social Team in Zomato Process.
- Developed and actualized customer service initiatives to decrease wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
Senior Customer Service Representative
Tech Mahindra
Noida
2019.10 - 2020.11
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Customer Service Representative
Ienergizer
Noida
2018.12 - 2019.03
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Education
Xth CBSE Board
GBSSS
Shahadra 2001.04 -
• XIIth CBSE Board
GBSSS
ShahadraBachelors' in Computer Application
Indira Gandhi National Open University
DelhiSkills
• Inquisitive in nature and have good grasping power.
undefinedTimeline
Customer Service Associate
Cogent E - Services Private Limited
2021.03 - Current
Senior Customer Service Representative
Tech Mahindra
2019.10 - 2020.11
Customer Service Representative
Ienergizer
2018.12 - 2019.03
Xth CBSE Board
GBSSS
2001.04 -
• XIIth CBSE Board
GBSSS
Bachelors' in Computer Application
Indira Gandhi National Open University
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