Mohd Anas
Haldwani
Summary
To work in a dynamic organization where I can contribute to growth through my professional and personal skills, while continuously learning and serving people with dedication and integrity.
Front Office Associate with 2+ years of experience in the hospitality industry, specializing in guest service, check-in/out operations, and front desk management. Proven track record of delivering excellent customer service and maintaining hotel standards. Looking to take the next step as a Front Office Supervisor to lead teams and enhance guest experiences.
Overview
4
4
years of professional experience
Work History
Front Office Associate
Lemon Tree Premier
Rishikesh
05.2023 - Current
- Over 2 years of experience managing front desk responsibilities including check-ins/outs and guest inquiries.
- Resolved guest complaints promptly and professionally, enhancing guest satisfaction.
- Coordinated with housekeeping and other departments to ensure smooth guest operations.
- Assisted in training new front office staff.
- Welcomed guests and managed check-in and check-out processes efficiently.
- Processed payments and maintained accurate records of transactions daily.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
Industrial Training
The Jaypee Greens Golf and Spa Resort
Greater Noida
08.2021 - 11.2021
- Completed training in the Front Office Department.
- Received appreciation certificate for dedication and performance.
Education
Bachelor of Hotel Management -
Amrapali Institute of Hotel Management
01.2023
Intermediate -
01.2019
High School -
01.2017
Skills
- Guest Service & Communication
- Check-in/Check-out Operations
- Front Desk Management
- MS Office & PMS Software
- Customer relationship management
- Team Player & Quick Learner
- Polite
- Humble
- Disciplined
Accomplishments
Certificate of Appreciation – Front Office (Jaypee Greens Training)
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Training
The Jaypee Greens Golf and Spa Resort, Greater Noida, Uttar Pradesh, 08/01/21, 11/30/21, 13 Weeks, Completed training in the Front Office Department., Received appreciation certificate for dedication and performance.
About me
- Hobbies: Traveling, Reading
- Date of Birth: 05/20/2000
Languages
English
Upper Intermediate
B2
Timeline
Front Office Associate
Lemon Tree Premier
05.2023 - Current
Industrial Training
The Jaypee Greens Golf and Spa Resort
08.2021 - 11.2021
Bachelor of Hotel Management -
Amrapali Institute of Hotel Management
Intermediate -
High School -
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