Mohd Aquib

• Assumed Airport Manager duties during absence, acting as Station Incharge.

Oversaw all administrative functions related to flight operations at the station.

Assisted Airport Manager in preparing station budget to ensure fiscal responsibility.

• Conducted staff recruitment interviews alongside Airport Manager to enhance team capabilities.

Briefed Handling Agent Staff regularly on visa regulations and procedures prior to check-in.

• Supervised Handling Agent Staff during flight handling at check-in counters and gate areas.

Managed and audited Service Level Agreements with Ground Handling Agents (GHA).

• Facilitated regular training sessions for GHA staff to improve service standards.

Identified and raised safety reports, collaborating with engineering team for ramp oversight audits.

• Conducted safety promotion drives to increase awareness among ground handling and unit handling teams.
• Contributed to grooming ground handling team, maintaining NPS score above station target for Aug/Sep/Oct 2022.

Mentored team members to earn guest appreciation through effective promoter strategies.

• Identified loading and boarding errors, ensuring corrections before presenting to PIC to avoid delays.
• Managed station IROP and petty cash records with accuracy, controlling cash handling procedures month after month.

Implemented checks for counter control on excess baggage charges and correct attribution of SSRs from Nov to Jan 2022.

• Led crisis management during AOG situations, ensuring guest comfort during overnight delays at the airport.

• Monitored operations to ensure efficiency and prevent mishandling.
• Conducted preflight and post-operation briefings for staff.
• Performed walkabout checks to verify operational smoothness.
• Assigned staff to respective flights based on roster requirements.
• Managed passenger interactions and addressed crises, including flight delays and cancellations.

• Supervised loading and unloading operations according to LIR standards.
• Coordinated aircraft marshalling to ensure safe ground handling.
• Managed turn-around processes to optimize aircraft readiness.
• Oversaw baggage and cargo handling for efficient airport operations.
• Executed check-in services.
• Facilitated passenger handling to enhance travel experience.
• Directed gate activities to maintain punctual departures.