Mohd Arif
New Delhi
Summary
Dynamic professional with extensive experience at Ezetap by Razorpay, excelling in customer relationship management and team leadership. Proven track record in training clients and enhancing service delivery, resulting in improved client satisfaction. Adept at product selling and complaint resolution, driving success through strategic initiatives and strong interpersonal skills. Results-oriented Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success.
Overview
13
13
years of professional experience
Work History
Team Leader
Ezetap by Razorpay
New Delhi
01.2024 - Current
- Handled customer concerns and escalated major issues to supervisor.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Enterprise Operations Expert
Ezetap by Razorpay
New Delhi
06.2016 - 07.2023
- Train and support new clients on how to use Razorpay ap mobile application (Basic and SDK) and Razorpay devices.
- Organize Helpdesk and Activities at the campus of the client, which results in better understanding of the product and services.
- Building and maintaining relationships with clients, and ensuring that they are receiving appropriate levels of service.
Senior Executive
EZETAP by Razorpay
Delhi
02.2012 - 05.2016
- Responsible for handling new & existing Client, responsible for day to day selling & servicing.
- Making effective strategies to source out the best result.
- Providing training to different types of Razorpay device users, from corporate to retail.
- Selling Razorpay devices, a payment solution portal.
- Training, Selling, Customer Support, Marketing, etc.
- Coordinating directly with the onsite manager and offshore service delivery personnel on updates, feedback, etc.
- Mentored junior executives, fostering professional growth and knowledge sharing within the team.
Education
MBA -
ELEAM University Sikkim
B. Com -
Agra University
12th -
UP Board Firozabad
10th -
UP Board Firozabad
Skills
- Performance improvement
- Staff training
- Team motivation
- Team leadership and motivation
- Customer relationship management
- Service and support excellence
- Complaint resolution
- Relationship building
- Complaint resolution and handling
Languages
English, Hindi, First Language
Timeline
Team Leader
Ezetap by Razorpay
01.2024 - Current
Enterprise Operations Expert
Ezetap by Razorpay
06.2016 - 07.2023
Senior Executive
EZETAP by Razorpay
02.2012 - 05.2016
MBA -
ELEAM University Sikkim
B. Com -
Agra University
12th -
UP Board Firozabad
10th -
UP Board Firozabad
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