Mohd Arif
Moradabad
Summary
Results-driven assistant manager with a background in customer service. Possess skills in team leadership, conflict resolution, and operational efficiency. Demonstrated ability to create positive customer experiences while managing complex issues. Made significant impact by improving customer satisfaction rates and fostering team collaboration in previous roles.
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service delivery.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
Zink plus hardware
New Delhi
10.2024 - Current
- Supervised daily operations of the customer service team to ensure quality support.
- Trained new staff on company policies and customer service protocols.
- Assisted customers with product inquiries and order processing efficiently.
- Assisted in the development of new processes to improve customer service efficiency.
Assistant Engineer
Metalmen micro turner
Bhiwadi
09.2022 - 08.2024
- Assisted engineers with design and development of precision metal components.
- Conducted quality inspections using measurement tools to ensure product specifications.
- Collaborated with team members to troubleshoot mechanical issues during production.
- Maintained accurate records of project specifications and engineering changes.
- Communicated effectively with cross-functional teams to meet project deadlines and requirements.
- Operated CNC machines under supervision to produce high-quality parts efficiently.
- Provided technical support to project engineers, ensuring accuracy and quality of work.
- Assisted in the preparation of cost estimates for proposed projects.
- Coordinated with other departments on tasks related to engineering projects.
- Maintained detailed records of all projects, including specifications, costs, materials used.
- Reviewed drawings and designs for compliance with applicable codes and regulations.
- Performed calculations necessary for the completion of an engineering project.
Education
B-tech - Mechanical Engineering
Iftm University
Moradabad 08-2022
Skills
- Customer service
- Team supervision
- Process improvement
- Staff training
- Quality assurance
- Product knowledge
- Order processing
- Problem solving
- Attention to detail
- Time management
- Leadership skills
- Workload management
- Problem-solving
- Retail operations management
- Business development
- Staff management
- Customer relationship management (CRM)
- Operations management
- Workplace safety compliance
- Business administration
- Customer service and satisfaction
- Marketing
- Multitasking and organization
- Sales growth
- Financial management
- Inventory management
- Microsoft office expertise
- Corporate social responsibility
- Sales reporting
- Money handling
- Decision-making
- Business development understanding
Languages
English
Elementary
A2
Hindi
Upper Intermediate
B2
Urdu
Intermediate
B1
Arabic
Beginner
A1
Timeline
Assistant Manager, Customer Service
Zink plus hardware
10.2024 - Current
Assistant Engineer
Metalmen micro turner
09.2022 - 08.2024
B-tech - Mechanical Engineering
Iftm University