Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Other Information
Timeline
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Mohd Asif

Mohd Asif

Summary

Sales Operations Coordinator at Ocean Digital recognized for enhancing service quality and ensuring compliance. Expertise in managing client relationships and tracking performance metrics, resulting in higher customer satisfaction and retention rates. Strong ability to collaborate across functions and negotiate effectively, consistently producing positive outcomes in dynamic environments.

Overview

9
9
years of professional experience

Work History

Sales Operations Coordinator

Ocean Digital
Almaty
01.2023 - 04.2025
  • Established and implemented quality standards across multiple digital projects.
  • Designed corrective and preventive actions to enhance deliverables.
  • Worked cross-functionally with development and business teams to maintain compliance and service quality.
  • Led performance evaluations, documentation audits, and reporting practices to ensure consistency.
  • Remote

Sales & Marketing Intern (Novakid Project)

ASD Technologies
Moscow
01.2022 - 06.2022
  • Contributed to promotional events and lead conversion efforts.
  • Collaborated on India-focused EdTech marketing campaigns.
  • Recruited brand ambassadors and provided client support in English and Hindi.

Client Support & Upsell Manager

ASD Technologies
Moscow
05.2021 - 06.2022
  • Managed pre & post-sale customer support and upsell strategies.
  • Maintained client relationships and improved customer satisfaction metrics.
  • Worked with internal departments to streamline customer service workflows.
  • Facilitated in new recruitments and training.

Sales Manager

Zoon
Moscow
09.2020 - 02.2021
  • Conducted B2C sales through cold calling and direct selling techniques.
  • Provided personalized consultations and successfully closed deals.
  • Negotiated contracts and supported client retention efforts.

Administrator / Marketing & Client Relations

Sona E-Design and Technologies Ltd. & Yamada Juku School
01.2016 - 03.2018
  • Managed administrative operations and coordinated interdepartmental communication.
  • Organized events, ran marketing campaigns, and trained expat employees in Hindi.
  • Played a key role in branding, internal HR support, and campaign coordination.

Education

Master’s - International Innovation Management

Plekhanov Russian University of Economics
Russia

Bachelor’s - Commerce

MGPRU
India

Skills

  • Customer service
  • Client relationship management
  • Team collaboration
  • Cross-functional coordination
  • Negotiation skills
  • CRM management
  • Performance tracking
  • Relationship management
  • Customer relationship building
  • Influencing skills
  • Salesforce
  • Sales analysis
  • Time management
  • Excellent communication
  • Creativity and originality
  • Deal closing
  • Motivational skills

Languages

Languages: English (fluent), Hindi (Native), Russian (intermediate)

Volunteer Experience

AIESEC, Volunteer, Samara, Russia, 2015-06, 2015-08, Prepared English education plans and taught teenagers in a summer camp., Organized competitions, sports, workshops, and cultural discussion clubs., Led youth empowerment workshops on leadership and communication.

Other Information

  • Notice Period: No
  • Holding an Indian driving license

Timeline

Sales Operations Coordinator

Ocean Digital
01.2023 - 04.2025

Sales & Marketing Intern (Novakid Project)

ASD Technologies
01.2022 - 06.2022

Client Support & Upsell Manager

ASD Technologies
05.2021 - 06.2022

Sales Manager

Zoon
09.2020 - 02.2021

Administrator / Marketing & Client Relations

Sona E-Design and Technologies Ltd. & Yamada Juku School
01.2016 - 03.2018

Master’s - International Innovation Management

Plekhanov Russian University of Economics

Bachelor’s - Commerce

MGPRU

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Mohd Asif