Mohd Avaiz
Hyderabad,TG
Summary
Highly motivated professional with over 6+ years of experience in the financial services industry. Specializing in anti-money laundering and Demonstrated expertise in customer due diligence, Enhance due diligence,Transaction monitoring and payment screening. I possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
DBS Bank (Development Bank of Singapore)
07.2023 - 02.2024
- Adhering to KYC in customer due diligence (CDD) & Enhanced Due Diligence (EDD) Principles, with understanding of global AML processes.
- Reviewing documentation for new customer account ,evaluating high risk account and analyzing new customer processes and policies.
- Opening and verifying documents for savings accounts, Credit Cards and Personal Loan through Video KYC and current account Tab.
- Understanding the transaction patterns and escalating the case if any suspicious/red flag identified.
- Responsibility towards managing face to face interaction with walk in customers contributing towards service delivery.
- Checking the details of individuals such as DOB Nationality,Passport,Occupation etc.
- Name screening of the individuals and checking the alerts given by name screening.
- Finding out the false matches and reporting to the central compliance for true matches.
- Educating customers towards digitalization.
- Maximize customer satisfaction and retention by maintaining service standards.
- Process customer transactions such as deposits, withdrawals, transfers, and loan payments.
- Performing regular transactions like RTGS, NEFT, IMPS, Transfers, Cashier order.
- Receives and completes all wire and stop payment requests.
- Deal with Customer enquiries including resolving common issue’s related to debit cards, credit cards, loans and savings account and current accounts, ensuring a satisfactory resolution.
- Detailed knowledge of the respective jurisdiction(USA /UK/UAE/APAC) AML/KYC policies and procedures.
- Handled clients Annual KYC review.
- Credit cards transaction monitoring in view of money laundering.
Customer Service Officer
Axis Bank Ltd.
08.2019 - 06.2022
- Handling cash operations (Teller), maintaining CRL and responsible for record handling.
- Processed 100+ daily customer deposits, withdrawals and payments accurately without an error
- Performing regular transactions like RTGS, NEFT, IMPS Transfers.
- Handling customer queries at branch and opening of savings a/c and current account with proper KYC check.
- Handling customer requests such as Address Change mobile number updating, email updating, debit card issuance, cheque book issuance etc
- As a custodian for stock such as cheque books, DD books, OTP cards, Security cards etc.
- Managing front end banking operations and cash operations and management.
- Managing customer complaints & queries by achieving delivery and service quality norms with minimum TAT to improve service quality of branch.
- Managing portfolio of customers, investment planning for clients.
- Handling of clearing operations such as inward and outward clearing and sending the same to clearing hub and maintaining record of the same.
- Booking of FD and RD and also daily reporting of FD’S maturity, Report of value-added documents such as stationery on daily basis.
- Meeting clients for checking and verification purpose of customer service and retention and securing with repeat business.
- Handling Retail Banking operations in Cash &Forex Transactions.
- Ensuring Compliance with banking rules and regulations procedures and adherence to KYC guidelines and clean Policy.
Sales Associate
Kotak Mahindra Bank
07.2017 - 06.2019
- Generating leads from database from central team by calling the potential Customers.
- Fixing up appointment with clients to elaborate regarding the products &Services offered by the bank.
- Converting the leads into high variant saving account.
- Gathering customer requirement and presenting appropriately for selling the Product.
- Verifying all the customer documents to complete FKYC process
- Maintaining and developing relationships with existing customers in person and Via telephone calls.
- Generate the cross-selling business from existing customers by selling other products.
- Excellent knowledge of saving account, current account, NRE NRO accounts and other’s Products.
- Overall responsible for cross sales like loans, credit cards.
- Handling customer complaints and resolved the customer’s query within the TAT.
- Reporting to sales manager.
Education
MBA - Finance And Marketing
Osmania University
Hyderabad, India06.2014
Skills
- AML/KYC Regulations
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- AML/OFAC/FinCEN Regulatory policies
- Transaction monitoring
- MS Office (Excel , Word & PowerPoint)
- Compliance, and investigation
- Team Player
Certification
- Completed CAMS Certification in order to attain more knowledge in AML/KYC/CFT field.
Timeline
Customer Service Officer
DBS Bank (Development Bank of Singapore)
07.2023 - 02.2024
Customer Service Officer
Axis Bank Ltd.
08.2019 - 06.2022
Sales Associate
Kotak Mahindra Bank
07.2017 - 06.2019
MBA - Finance And Marketing
Osmania University
- Completed CAMS Certification in order to attain more knowledge in AML/KYC/CFT field.
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