Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mohd Danish

Mohd Danish

Delhi

Summary

Accomplished training specialist with a history at iEnergizer, proficient in training needs analysis and program development. Focused on delivering blended learning solutions that drive engagement and performance. Experienced in cross-functional teamwork, ensuring compliance, and elevating trainer capabilities to optimize service quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Trainer

iEnergier
Noida
04.2022 - Current
  • A proficient training specialist with a proven record in designing and delivering impactful onsite and remote training programs. An authoritative communicator with an enthusiastic and insightful approach, adept at fostering learner engagement and driving performance.
  • Led the end-to-end design and implementation of e-learning modules for advisors, focusing on continuous professional development, skill enhancement, and performance improvement.
  • Conducted comprehensive Training Needs Analysis (TNA) and Training Needs Identification (TNI) to align training initiatives with business objectives and bridge existing knowledge gaps.
  • Spearheaded the onboarding and induction training of new hires, with close monitoring of their early-stage performance to ensure a smooth transition into operational roles.
  • Delivered mandatory compliance training sessions, including POSH (Prevention of Sexual Harassment) and ISMS (Information Security Management System), ensuring full adherence to corporate policies.
  • Upskilled newly hired trainers through structured Train-the-Trainer programmes, mentoring, and content familiarisation to maintain training excellence and consistency.
  • Introduced blended learning solutions combining virtual sessions, scenario-based simulations, and self-paced modules to drive engagement and long-term retention.
  • Collaborated with cross-functional teams to analyse quality metrics and agent feedback, feeding insights into training updates for continuous process improvement.

Senior Executive

Ienergizer
Noida
02.2019 - Current
  • Provided exceptional customer service in a gaming process to global customers via calls and emails, resolving billing, technical, and account security issues via phone and email.

Senior Executive

Ienergizer
Noida
05.2017 - 07.2018
  • Supported U.S. customers at Credit One Bank, addressing credit card issues, fraud, and payment disputes.
  • Fostered positive client relationships through exemplary service in a high-volume environment.
  • Consistently surpassed service benchmarks through proactive problem-solving.

Executive

Convergys
Gurugram
07.2015 - 03.2017
  • Managed inbound calls and chats for EE/Orange (UK telecom company), resolving mobile phone billing, technical, and deal-related inquiries.
  • Maintained expertise in telecommunications, ensuring efficient and friendly customer support.
  • Achieved resolution targets while delivering a positive customer experience.

Education

MBA -

Punjab Technical University
(Distance)
05-2014

Bachelor of Business Administration

IME College
Sahibabad
05-2011

High School Diploma -

Green Fields Public Shool
New
03-2007

Skills

  • Training needs analysis
  • Proficient in Excel, Sheets, PowerPoint, and Google Slides
  • Problem solving
  • Cross-functional collaboration
  • Develop training programs
  • Orientation and onboarding

Certification

  • Successfully completed an internal Train The Trainer program, developing expertise in designing and delivering engaging training sessions tailored to organizational objectives within a leading BPO environment.
  • Participated in a series of SEED workshops focused on advanced facilitation techniques, instructional design, and employee engagement, fostering continuous professional development and alignment with industry best practices.

Timeline

Trainer

iEnergier
04.2022 - Current

Senior Executive

Ienergizer
02.2019 - Current

Senior Executive

Ienergizer
05.2017 - 07.2018

Executive

Convergys
07.2015 - 03.2017

MBA -

Punjab Technical University

Bachelor of Business Administration

IME College

High School Diploma -

Green Fields Public Shool

Similar Profiles

CREATE PROFILE
Mohd Danish