Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Disclaimer
SNAPSHOT
CORE COMPETENCIES
Operations Management
Team Management
Timeline
Generic
Mohd Danish

Mohd Danish

Mandawli Fazalpur

Summary

To work in an organization that appreciates innovativeness, demands analytical. Provide a challenging and performance driven environment and a wide spectrum of experience to grow and excel in my career. I aim to create meaningful contribution to the organization through my skill and abilities and to continuously improve on my professional knowledge and skill.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager Account Receivable

Exl India Pvt Ltd
03.2023 - Current
  • Currently working in Exl as a Manager, handling a team of 16 FTEs in order to cash department.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
  • Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
  • Reduced outstanding debts, directly contacting clients and setting up manageable payment plans tailored to their financial situations.
  • Improved transparency with clients through development of clear, concise billing statements, reducing inquiries and increasing customer satisfaction.
  • Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
  • Facilitated cross-training programs within billing department, enhancing team versatility and coverage during peak periods.
  • Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Worked with legal resources and recovery teams to manage default issues.
  • Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
  • Streamlined collections procedures for increased productivity and reduced manual efforts.
  • Posted receipts to appropriate general ledger accounts.
  • Accessed credit records to evaluate customer credit histories.
  • Managed credit risks effectively by regularly reviewing client financials and adjusting credit limits accordingly.
  • Managed relationships with external stakeholders such as credit rating agencies, industry associations, and regulators to stay updated on emerging trends in risk management practices.
  • Evaluated customer creditworthiness, establishing appropriate credit limits based on financial data analysis.

Area Cash Manager

Johnson Control
10.2022 - 03.2024
  • Enhanced cash flow by implementing efficient cash management processes and procedures.
  • Provided regular updates to senior management on cash management activities, progress against targets, and areas of potential risk or opportunity.
  • Reduced discrepancies in cash handling by conducting regular audits and providing staff training.
  • Managed daily cash positions, ensuring adequate liquidity for operational needs while maximizing returns on idle funds.

Assistant Manager in Order to Cash & Payment Team

Genpact India
06.2011 - 10.2022
  • Managed a team of Associates who are responsible for Cash Management, bank reconciliation, Billing Dispute management, Customer Master Data, Credit/Internal limit management & Intercompany reconciliation, Vender setup, wire setup, payment processing. Also having a sound knowledge of several electronic invoicing portals (Tungsten, Ariba, Coupa, Microsoft & Basware)

Education

Master of Commerce - undefined

M.J.P.University
01.2008

Bachelor of Commerce - undefined

M.J.P University
01.2007

Skills

  • ERP Software: Microsoft Dynamics, D365, Orcale,SAP, Symsys, Onguard, Debitex, Getpaid, Sales Force
  • Accounting Software: Tally ERP 90
  • Operating System: Windows –XP
  • Application Software: MS-Word, Excel & Power Point, Blackline, Mainframe

Certification

  • FLM Licence to Manage Program
  • Certification in Insurance Basics (Insurance Institute of America)
  • Goal Settings
  • Time Management
  • Advance Excel Training
  • Training Management
  • R2R build certified
  • Order to Cash
  • On Job Training in UK at client site

Personal Information

Language: English, Hindi, Urdu

Awards

Seen as Role Model by team members with regard to display of sound process knowledge and effective Client Relationship., Awarded with Partner’s choice achievers award in Dec 23 for smooth transition of 4 processes., Rewarded by Silver Award (July, 2013) and (Jan, 2015) for managing other activities as OTC Compliance, external Client Audits apart from Core Operation activities, Awarded for best Employee in 2020 for unbilled orders reduction., Rewarded as a Best Employee of the Year (2021) for “Managerial Excellence”, Played a major role with automation team in implementing automatic cash application tool RIMILIA., Successfully transitioned 5 KTs (Cash application, dispute Management, Master Data management and Billing.

Disclaimer

I hereby declare that all the Information Furnished Above are true to the best of my Knowledge. Place: Mohd Danish Date: ____________

SNAPSHOT

  • Master of commerce having 14 years of total experience which includes 10 years + in handling international Finance & Accounting process.
  • Having good knowledge in Account Receivable, order to cash and bank reconciliation.
  • Worked in Accounts payable department, master Data Management, payment processing and reconciliation.
  • Involved in site assignments (South Africa) U.S & Europe for transition and reverse transition create SOP’s.
  • Lean Trained & tested and Certified.
  • IIA certified (Insurance Basics)
  • Green Belt Trained & Tested.
  • Leading 15 member’s team.
  • Worked as a Training spoc and Interal Auditor for the Process.
  • Handling weekly and monthly calls with onshore clients and also preparing & publishing Dashboard, reports with all stakeholders.
  • Highly Computer Savvy with good holds on office applications and internet.
  • Successfully transitioned 3 processes in my current role in EXL from US & UK client.

CORE COMPETENCIES

  • Account Receivable (Order to Cash)
  • End to End Order To Cash and Payment.
  • Preparing various financial reports for Client & management.
  • Handling closing activities for period end.
  • Handling Gl reconciliation & AR balancing.
  • Intercompany balancing.
  • B2B collections
  • International Client Handling
  • Worked with 10 entities for one of the leading Advertising company (Dentsu Aegis Netherlands).
  • Worked with 16 entities for Manpower supplier Adcorp (South Africa).
  • Worked with Allstate the 2nd largest insurance provider in United States.
  • Client management with all necessary database details, providing all the necessary information

Operations Management

  • Work allocation to the team.
  • Preparation of the Monthly dashboard and the SLA figures for the process.
  • Regular interactions with the Client to understand Business updates and requirements.
  • Worked as team member for a Lean catalyst project for reduction in open aged receivables
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Participate in client meetings for material and curriculum updates and to ensure that the updated are shared to the team members.
  • Tracking weekly progress on unapplied payments, unbilled orders and unprocessed invoice.
  • Identifying the source of problem and the number of instances to prevent or diminish the problems.

Team Management

  • Leading and monitoring performance of team members for maintaining excellence in Finance operations.
  • Updating EWS for the team members basis on discussion in One on Ones.
  • Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals.
  • Selection and Hiring of suitable candidates for the Business based on Client requirements.
  • Guiding the team on strategies wherein they can enhance their performance.
  • Encouraging teams to come with Lean ideas for process improvement. Also initiatives which can be put up across the line of business as best practices.
  • Payment application and informing Collection team for every dispute.
  • Month end closing activates in different application system.
  • Publishing Weekly/Monthly Dashboard to client and higher management.

Timeline

Manager Account Receivable

Exl India Pvt Ltd
03.2023 - Current

Area Cash Manager

Johnson Control
10.2022 - 03.2024

Assistant Manager in Order to Cash & Payment Team

Genpact India
06.2011 - 10.2022

Master of Commerce - undefined

M.J.P.University

Bachelor of Commerce - undefined

M.J.P University
Mohd Danish