Mohd Ejaz
Customer Support Specialist
Lucknow
Summary
Customer Service Professional with 5 years of experience in delivering outstanding support and managing client relationships. Skilled in lead generation, product demonstrations, and feedback collection. Effective communicator and problem-solver, dedicated to enhancing client satisfaction and driving product improvements
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Specialist
Revolut
Bangalore
02.2024 - Current
- 1. Assisted users by providing detailed information about Revolut’s products and services, ensuring they understood the features and benefits available to them.
- 2. Helped users regain access to their accounts when logged out, following strict security protocols to verify their identity and ensure account safety.
- 3. Managed chargeback requests by guiding users through the process and offering support in resolving disputes.
- 4. Actively supported users in dealing with fraud and scams, providing advice and necessary actions to secure their accounts and prevent further issues.
- 5. Maintained a high level of customer satisfaction by delivering timely, accurate, and empathetic responses to user inquiries through the chat platform.
Solutions Center Specialist
Personiv
Gurgaon
04.2022 - 12.2022
- 1. Provided essential technical assistance to business advisors from THRYV, the sales team, ensuring smooth software navigation and troubleshooting.
- 2. Guided advisors through complex software issues, enhancing their ability to meet sales objectives efficiently.
- 3. Streamlined sales processes by offering real-time support, enabling advisors to focus on driving business growth.
- 4. Maintained clear communication by regularly updating advisors on company policies and new product launches.
- 5. Contributed to the overall efficiency and success of the sales team through expert technical support and information dissemination.
Senior Executive - Operations
Online Kaka - Hyperzod
Lucknow
03.2020 - 02.2022
- 1. Oversee Timely Deliveries: Managed and coordinated the delivery operations to ensure all orders were delivered on time, maintaining a high standard of service.
- 2. Ensure Smooth Operations: Monitored day-to-day operations to ensure processes were running efficiently and any issues were promptly addressed.
- 3. Keep Work Up to Date: Ensured all tasks and operations were completed on schedule, maintaining accuracy and efficiency across the board.
- 4. Customer Feedback: Regularly collected and analyzed customer feedback to improve service quality and address any concerns.
- 5. Creative Inputs for Growth: Contributed creative ideas to enhance the website’s appeal and functionality, helping to attract new customers and grow the business.
Customer Experience Specialist
Airbnb
03.2019 - 02.2020
- 1. Customer Product Knowledge: Ensured that customers were well-informed about Airbnb’s range of products and services, providing clear and accurate information to address any inquiries they had.
- 2. Dispute Resolution: Acted as a mediator between hosts and guests to resolve disputes, ensuring a fair and satisfactory outcome for both parties.
- 3. Service Excellence: Delivered high-quality customer service by promptly responding to client inquiries and providing personalized assistance to enhance their overall experience with Airbnb.
- 4. Process Improvement: Identified common issues and worked with the team to improve processes, reducing the occurrence of similar problems and enhancing customer satisfaction.
- 5. Feedback Integration: Collected and analyzed customer feedback to implement changes that would improve service delivery and customer experience across the platform.
- 6. Cross-Functional Collaboration: Collaborated with other departments, such as marketing and operations, to ensure a consistent and seamless customer experience across all touchpoints.
Client Care Executive
Gearkart
10.2017 - 10.2018
- Customer Service: Delivered exceptional support for Royal Scan, a digital feedback software, addressing client inquiries, resolving issues, and ensuring high user satisfaction.
- Lead Generation: Actively generated leads through cold calling, email campaigns, and networking, contributing to a robust sales pipeline.
- Product Demonstrations: Coordinated and conducted virtual and in-person product demos to showcase Royal Scan’s features and advantages, effectively communicating value propositions.
- Feedback Collection: Collected and analyzed client feedback to drive product improvements and enhance user experience.
- Email Communication: Drafted and managed professional email correspondence with clients and prospects, maintaining clear and effective communication.
- Meeting Coordination: Scheduled and organized virtual and in-person meetings for product demonstrations, follow-ups, and client engagement.
Education
Bachelors in business Administration -
UEI GLOBAL COLLEGE
Passed higher secondary - undefined
New Way School
Passed high school - undefined
Central Academy School
Skills
Ambitious
Hard Working
Energetic
Well Disciplined
Positive thinking
Self-Motivated
Flexible
Good communication skills
Soft spoken
Logical and Quick thinker
Sound knowledge of computers & MS office
Well experienced with the use of Internet
Certification
Certification from AIMA(All India Management Association), Mercedes and it’s CRM
Personal Information
Date of Birth: 06/02/95
Languages
English
Hindi
Timeline
Support Specialist
Revolut
02.2024 - Current
Solutions Center Specialist
Personiv
04.2022 - 12.2022
Senior Executive - Operations
Online Kaka - Hyperzod
03.2020 - 02.2022
Customer Experience Specialist
Airbnb
03.2019 - 02.2020
Client Care Executive
Gearkart
10.2017 - 10.2018
Bachelors in business Administration -
UEI GLOBAL COLLEGE
Passed higher secondary - undefined
New Way School
Passed high school - undefined
Central Academy School
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