MOHD FAIZAN

I always make effort to uplift myself in the field of hospitality management and aim to grow and march forward. Want to deliver best of my knowledge and expand my capacities by associating with a growth-oriented organization where the work atmosphere provides me new learning skills. Seeking a position to utilize my skill and abilities up to maximum extent to grow as a professional while being innovation and flexible for betterment of the organization.

• Handling guest check-ins & check-outs efficiently and in a professional manner, having thorough knowledge of all registration requirements and front office operations.
• Ensure proper shift handover, revising the shift duties list completed efficiently.
• At all times, sound pleased to handle the call and take care to speak with a pleasant tone of voice.
• Preparation for the next day arrival, room blocking according to the guest requirement.
• Handle FIT, VIP, Conferences, Wedding & Corporate Clients Check-in & Check-out.
• Briefing the guest about hotel outlets and services.
• Provide a wide range of information about the city to the guest.
• Check all Registration Cards, C-Form before and after filing.
• Ensure that Billing Instructions are accurate and clear.
• Make necessary arrangements for VIP and Groups Check-in – Check-out.
• Ensure proper handling of O.O.O rooms with Engineering and Housekeeping Departments.
• Prepare and submit all reports requested by the Front Office Manager.
• Ensures that V.I.P. rooms are blocked and inspected checked giving special attention to all amenities prior to guest arrival for 100% readiness.
• Promotes inter-hotel sales and in-house facilities.
• Ensure proper handling of Guest Mail, Messages and Parcels.
• In the case of Walk-in, the Guest should be sold a room with the highest possible room rate.
• To use the up-selling techniques in order to maximize the Rooms Revenue.
• Prepare the Night Audit Reports and do the Night Audit.
• Ensure proper key control.
• Training of the new and existing Team Members on various Reservations, Concierge and Front Desk Topics as per the Standard Operating Procedures.

• Listening to Songs
• Traveling

• Father's Name: Mr. Rahmat Ali
• Mother's Name: Mrs. Mushrekeen
• Date of Birth: 01/01/04
• Gender: male
• Nationality: Indian
• Marital Status: Unmarried